About UsThe mission is to address the housing shortage in the Borough, delivering half of our homes at genuinely affordable levels. Since the inception, the has become a leading provider of both affordable and privately rented homes. Our profits are reinvested into delivering more high-quality homes for residents, fostering communities where people can thrive. Our commitment to "Making home" means we focus on building better homes and communities. We ensure our developments are spacious, environmentally friendly, and designed to high standards. Together with the Council, we are dedicated to serving the people, through exceptional customer service and long-term commitment to our tenants.About the RoleWe are seeking a Customer Service Administrator to be the first point of contact for our Customer Services Team. This role involves handling resident enquiries related to housing management, repairs, maintenance, and complaints, as well as supporting the management team with general administrative functions.Key Responsibilities
1. Manage incoming calls and emails, resolving customer enquiries or directing residents to relevant information and self-service options.
2. Record all customer enquiries and repairs in our customer relationship management system.
3. Log maintenance enquiries with contractors, close repair work orders upon completion, and process invoices.
4. Conduct post-completion custome...