Overview
We are looking for an enthusiastic and talented Lead Interaction Designer to join our User-Centred Design team to support digital products and services in the Primary, Community and Mental Health directorate. As a Lead Interaction Designer who is user-centred, you will specialise in ensuring users interact with services effectively, across both overall flow and individual design elements, in more complex services. You will understand how the internet works, have experience designing in an agile environment, and be driven to help DHCW transform service delivery to be simpler, faster and easier to use.
Putting users\' needs at the heart of your work, you will make people\'s interactions with our products and services accessible and as simple as possible. English and/or Welsh speakers are equally welcome to apply.
Main duties
* Utilise research to lead the design of user-centred services, ensuring they meet user needs and NHS Wales digital standards.
* Work closely with researchers, developers, product managers, and policy teams to develop concepts and design accessible, usable interactions.
* Plan and facilitate design workshops, critiques, and collaborative sessions to develop and improve service journeys.
* Mentor other designers, support design quality across teams, and contribute to the wider design community by setting direction and embedding good practice within teams.
* English and/or Welsh speakers are equally welcome to apply.
About us
Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support health and social care in Wales. We deliver major national digital transformation programmes, provide cyber security and information governance expertise, and give frontline staff digital tools to improve care. We strive to empower patients and the public with tools to manage their health and wellbeing, while keeping people at the heart of what we do and delivering high-quality digital services.
Details
* Date posted: 12 September 2025
* Pay scheme: Agenda for Change
* Band: Band 8a
* Salary: £56,514 to £63,623 a year
* Contract: Permanent
* Working pattern: Full-time, Flexible working
* Reference number: 025-AC210-0925
* Job locations: Hybrid Working, 21 Cowbridge Road, Cardiff, CF11 9AD
Responsibilities
* Lead and coordinate design work in your team and design solutions that meet user needs.
* Use research and analytics to understand policy areas and user needs, identify service failures, and test different designs.
* Design collaboratively and in the open, using wireframes and prototypes (high and low fidelity) to engage your team and stakeholders, adapting as necessary.
* Champion accessibility and inclusion, consider the impact of change, and ensure designs meet legal requirements.
* Work effectively in a multidisciplinary, agile environment, adapting quickly to constraints and changes in requirements, priorities or user needs.
* Take a leading role in the User-Centred Design community of practice, guiding, supporting and mentoring other designers.
Person Specification
Qualifications and Knowledge
* Essential: A master\'s degree in an associated professional field (or equivalent qualification/experience).
* Essential: Practical experience at this level in interaction design across a range of products and services.
* Essential: Evidence of continuous professional development.
* Desirable: Theoretical and specialist knowledge, with certifications such as BCS Practitioner Certificate in Systems Design and BCS Foundation Certificate in Agile (or equivalent).
Experience
* Essential: Experience in a designer role at a similar level, working collaboratively in a multi-disciplinary team to develop design concepts and accessible solutions across a range of channels.
* Essential: Experience interpreting evidence-based research and applying it to your work, understanding its impact on others.
* Essential: Proficiency in design principles to ensure systems are usable, accessible, and effective for diverse users.
* Essential: Proficiency in developing and testing wireframes and prototypes to reduce risk and meet user and organisational needs.
Skills and Attributes
* Essential: Interpersonal skills to build respectful and trusting relationships with diverse people using inclusive communication.
* Essential: Teamwork to work openly and supportively with others and help create a team where everyone can contribute.
* Essential: Decision-making to weigh priorities, risks and impacts to support fair outcomes.
* Essential: Customer focus to put user needs at the heart of decisions and deliver inclusive outcomes.
* Essential: Influence and impact to work positively and empathetically with others to support shared goals.
Compliance
Disclosure and Barring Service (DBS) check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a DBS disclosure.
Certificate of Sponsorship: Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered. For information, see the UK Visas and Immigration guidance (note: no links in this version).
Employer details
Employer: Digital Health and Care Wales
Address: Hybrid Working, 21 Cowbridge Road, Cardiff, CF11 9AD
Employer's website: nwis.nhs.wales
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