CUSTOMER SERVICE ADVISOR - PART TIME
3 DAYS PER WEEK BETWEEN MONDAY - FRIDAY WORKING 21 HOURS PER WEEK - THE DAYS ARE FLEXIBLE
ANNUAL SALARY OF £15249.89
What's in it for me?
People Solutions are currently recruiting for a Customer Service Advisor to join our well-established client based in Maidstone, Kent on a permanent PART TIME basis.
This is a fantastic opportunity offering an amazing annual salary and room to grow and progress.
What are the benefits?
Permanent position
Free parking
Friendly supportive team
Modern working environment
Day to Day Duties
To liaise with customers on all aspects of the business of the organisation to ensure customer satisfaction and a high-quality service are maintained at all times
Receive and record in a correct and precise manner, onto a computerised system, internal and external enquiries resulting from the services provided by the organisation
Ensure that all enquiries and problems are answered promptly, investigated and resolved, within the customer service guidelines and standing financial instructions
Identify customers' unsatisfied lines and action in accordance with individual customer requirements
Make decisions on and process customer requests for direct issues, special picks and emergencies, liaising with all associated departments
Liaise with customers and manage return requests, making decisions on the time-scale, value, suitability and possible reallocation of the same, within customer service guidelines
Investigate missing orders and where necessary authorise customer credit's or declines within a given limit
Develop the relationship and lines of communication between the organisation and customers
Advise customers of suitable alternative products and place orders where necessary on their behalf
Support inventory in managing all stock levels by targeting and contacting potential customers
Essential Skills
PC literate
Previous customer service experience is essential ideally in an office environment
Work on own initiative
Problem solving
Good communication
Good planning and organisation
Confidence
Pleasant, helpful attitude to all internal and external customers
Desirable Experience
GCSE/O Level English or equivalent desirable
Training
Training is provided and ongoing support throughout
Apply
This client values its workers and provides an excellent work environment
If you are looking for high-paying, reliable work, click below to apply today or get in touch with our recruitment team to find out more
People Solutions do not charge any of their candidates any fees or request deposits at any stage of the recruitment process
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