Product Design Practitioner (Digital: Consumer/EE) Job Req ID: 32238 Posting Date: 16 Apr 2024 Function: Design Unit: Digital Location: Snowhill, Birmingham, United Kingdom Salary: Competitive with great BT benefits Recruiter: Mel Carballo Hiring Manager: Ben Slawson Career Grade: D Internal Closing Date: 24 Apr 2024 Full time, 3 days a week together from either one of our London or Birmingham hubs (flexible 2 days remote wherever). The immediate assignment: As a Product Designer at BT Consumer/EE, you'll be the objective voice of our users. Relentlessly chasing needs-based innovation and producing world class quality experiences. You'll partner with Product and engineering colleagues to define digital experiences, with a focus on translating user needs and business goals into compelling interactive customer journeys. You'll have the following accountabilities: - Ensure the user can achieve their goal easily, in a simplified user journey, with low friction interactions in a way that has a commercial benefit - Utilise the EE Design System in your experience designs - Be a Design team representative and a main point of contact for product owners and product team members on developing a user centred approach to all activities - Support the implementation of continuous improvement opportunities to improve the design team processes, ensuring a consistent and coherent process to manage design quality and collaboration across teams - Develop user experience designs and prototypes at any level of fidelity needed independently, while being as lean and outcome focused as possible You'll have the following skills & experience: - Interaction Design & Prototyping - defining the order and experience of the users activities within the digital touch-points - Visual Design & Finesse - creating interactions into a simple and delightful user interface - User Journey Mapping - designing end to end journeys with needs and data at their heart - User Research & Testing - discovering issues and needs through regular qualitative learning - Micro Interaction Design - ensuring each moment is intentionally created - Data Analysis, MVT & A/B Testing - analysing behaviours and appetites using regular quantitative learning The following qualities: - Exceptional collaboration and communication skills with an ability to turn complexity into simplicity - Empathy and a willingness to help users and colleagues - Lean approach to action; continually finding ways to deliver more value to the customer and the business with less effort - Strategic thinking and planning; driving efficient ways of working, looking to contribute to a best-in-class design team and operating model - Entrepreneurial and flexible approach to activities; adapting behaviours and proactively removing barriers to delivering results - Empathy and willingness to help users and colleagues Benefits: - 25 days annual leave (plus bank holidays) - 10% on target bonus - Life Assurance - Pension scheme - 50% off EE mobile pay monthly or SIM only plans - Exclusive colleague discounts on our latest and greatest BT broadband packages - BT TV with TNT Sports and NOW Entertainment - 50% discount for friends and family on EE mobile pay monthly and SIM only plans Our leadership standards: -Looking in- Leading inclusively I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. -Looking out- Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. -Looking to the future- Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best. How to apply: It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application What we stand for: We believe in a completely?personal?environment, where you're treated like you want to be treated. We're?committed?to working together to build a?community?where everyone feels they belong. Whatever your?age,?race,?sexuality,?disability,?religion?or?gender?identity, we recognise and?celebrate?our differences and embrace?diversity?at all levels. Everyone is?welcome?at BT Group.