City St George’s, University of London is a leading institution committed to supporting students across a wide range of disciplines.
The brand-new Student Support Hub is an exciting opportunity to better support the needs of our students and staff. The Hub is a clear, physical demonstration of how the university places students at the heart of everything we do by creating a well‑designed, interactive and modern space. By providing ease of access to support services and receiving prompt and personalised support, this will enable our students to thrive during their time at City.
Role responsibilities:
• Provide front‑line, in‑person adviser support to students attending the Student Support Hub.
• Deliver excellent customer service and create an approachable, clarifying and supportive student environment.
• Use experience, training and initiative to understand problems and propose solutions with clear guidance and minimal supervision.
• Actively develop and expand knowledge base to answer student queries at first contact wherever possible.
Candidate qualifications:
• Strong experience delivering student‑centred services within higher education, including supporting individuals in distress.
• Excellent organisational and time‑management skills and the ability to remain calm under pressure.
• Proficiency with CRM or live‑chat systems and strong Microsoft Office skills.
• Clear and confident communication skills, both written and verbal, and the ability to build effective working relationships across the university.
• Responsibility for handling sensitive information in line with GDPR and compliance standards.
Benefits: City St George’s offers a sector‑leading salary, pension scheme and benefits, including a comprehensive package of staff training and development.
Closing date for applications: 24 May 2026 at 11:59pm
City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors. We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio‑economic background. City St George’s operates a guaranteed interview scheme for disabled applicants.
#J-18808-Ljbffr