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Developer Relations Manager (API Integration Manager/ API Product Manager)
Posting Date: 12 Aug 2025
Function: Product & Propositions
Unit: Business
Location:
One Braham (4140), London, United Kingdom
Closing Date: Monday 25th August 2025
Location(s): Birmingham, Bristol, London or Manchester
Flexible Working: The BT group operates a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.
The Developer Relations Manager (API Integration Manager/ API Product Manager) will play a pivotal role in shaping how customers experience and adopt BT Wholesale API products.
Acting as the voice of the customer and a trusted technical advisor, they will ensure our APIs are valuable and fit for purpose. They will influence product design, drive adoption, and deliver customer satisfaction.
This role is expected to drive the strategic vision of APIs within Wholesale to enhance commercial value and differentiation against competitors.
What you’ll be doing
* Driving the long-term vision of APIs across Wholesale to improve customer experience, value, and market differentiation.
* Building and nurturing strong relationships with external customers, driving adoption of BT Wholesale’s APIs.
* Managing the end-to-end API onboarding process, including customer support and change management.
* Continuously improving the BT API Developer Portal by updating tutorials, documentation, and onboarding content.
* Collaborating with product, engineering, and architecture teams to communicate updates and roadmap changes.
* Providing expert guidance on API capabilities and best practices.
Experience needed to be successful in the role
* Stakeholder Management: Champion customer needs internally and promote API capabilities externally.
* API Expertise: Deep understanding and hands-on experience with API standards (e.g., REST, SOAP, Pub/Sub (Kafka)). Ideally from technical roles.
* Technical Communication: Clearly explain API concepts and integration processes to varied audiences with experience in developer relations, advocacy, or community management.
* Content Creation: Develop tutorials, documentation, and technical content for onboarding.
* Troubleshooting & Analysis: Use tools like Dynatrace and Apigee to monitor API performance and resolve issues.
Benefits include an annual bonus of 10%, pension scheme contributions, 25 days annual leave plus 8 bank holidays, family leave, health support, life assurance, discounts, volunteering days, electric vehicle salary sacrifice, and virtual GP appointments.
BT has a heritage of over 175 years, serving 1.2 million business customers globally. We are committed to diversity and inclusion, digital skills, and making a positive societal impact.
Roles are full-time but flexible working arrangements are encouraged. We offer adjustments for the selection process. We welcome applications from diverse backgrounds, even if your experience doesn't match every requirement.
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