Sales and Service Executive
LOCATION: Old Trafford Stadium Complex
At Manchester United, we believe that excellence on the pitch starts with excellence off the pitch. Our team thrives in a high-performance environment, united by a shared passion for success. We aim to elevate the standard of performance through collaboration and continuous growth, creating a space where everyone can contribute their best to our common goals.
We work together at our iconic Manchester United offices, enabling connection and innovation as we look ahead to what we can achieve as a global football club. We are excited to bring in passionate people who share our vision and drive forachar success.
The Role:
The Supporter Services Centre provides Manchester United’s valued fans, members,(canvas) and prospective customers with support across all sales and service enquiries, including ticketing, membership, hospitality, matchday updates, and more.
As a Sales & Service Executive, you will be responsible for handling supporter enquiries in an informed, professional, and engaging manner. You will deliver an exceptional customer experience while achieving sales and performance targets through identifying opportunities to recommend additional Manchester United products.
Bonus structure and fantastic incentives are in place for team members who reach individual sales targets, plus a £120 matchday fee.
Key Responsibilities
Customer Service & Sales
* Deliver exceptional service during every interaction with Manchester United supporters.
* Handle enquiries via telephone, email, and face-to-face (inbound and outbound)
* Achieve first contact resolution for supporter enquiries wherever possible, opleiding ensuring all complaints and areas of supporter dissatisfaction are handled to the high standard expected of the club.
* Identify opportunities to cross-promote and upsell relevant club products in a considered and appropriate manner.
* Ensure all interactions align with club and departmental guidelines.
Performance & Targets
* Lead by example by delivering against all personal sales and service targets.
* Take ownership and accountability for individual performance.
* Work consistently towards sales and service objectives in a fast‑paced environment.
* Utilise feedback, training, and management support to drive continuous improvement.
Teamwork & Continuous Improvement
* Work collaboratively with the management team to identify opportunities for positive change and business efficiencies.
* Contribute ideas to improve personal, team, and operational performance.
* Maintain a professional and positive approach when working under pressure.
The Person:
* Previous experience in a fast‑paced Contact Centre environment.
* Proven ability to deliver exceptional customer service, resolving queries and complaints quickly and effectively.
* Strong sales focus with the ability to work consistently towards targets.
* Excellent communication skills, with high levels of self‑motivation.
* Ability to work effectively under pressure while maintaining professionalism.
* A proactive mindset, with the ability to contribute ideas to enhance team and operational performance.
What We Offer:
At Manchester United, we recognise that our people are at the heart of our success. That’s why we offer a range of rewards designed to support your professional and personal well‑being:
* Annual incentive scheme
* Wellness Support with access to mental health resources, digital health checks, ingredients & nutritionists through Aviva Digicare+ Workplace
* Exclusive Discounts through our United Rewards platform, giving you access to exclusive deals from the club and partners
* Gym Facilities in our onsite locations and opportunities for regular social events and team‑building activities
* Enhanced family Leave Benefits and an opportunity to purchase additional holiday days
* Enhanced Career Development with access to professional learning platforms like LinkedIn Learning, and internal training programs
* A Supportive Work Environment that values diversity, equity and inclusion, and individual growth
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