Job Description
Customer Service AdvisorLocation: Newcastle (Hybrid Working)Our prestigious client is urgently seeking additional customer service advisors for their busy team. Pre-Employment ScreeningDue to the sensitive nature of the information handled within this role, all successful applicants will be required to pass Non Police Personnel Vetting (NPPV). This includes criminal record and intelligence checks, financial screening, identity verification, and, where applicable, background checks on close associates.
Applicants must have been resident in the UK for a minimum of three years to allow these checks to be completed.This is an excellent opportunity for an individual with prior experience in a contact centre or customer service environment, where delivering a consistently high standard of customer care is essential. The successful candidate will be confident in managing a range of customer enquiries and committed to providing a high-quality service experience.You will be joining an award-winning pensions administration business that places scheme members at the centre of its operations. Our services include scheme administration, first-time outsourcing, member communications, and scam protection.Key ResponsibilitiesManage a high volume of inbound calls in a professional, courteous, and timely manner.Identify customer needs and provide appropriate, accurate solutions or alternatives.Maintain accurate and up-to-date records of customer interactions within internal systems.Deliver a consistently high standard of customer service at all times.Work collaboratively with colleagues and other business areas to ensure effective resolution of queries.Candidate ProfileEssential Requirements:GCSE Grade C/4 or above in English and Mathematics.Previous experience within a contact centre, customer service