Join a Global Industry Leader in a Customer Support Role
Are you organised, people-focused, and great at keeping things running smoothly? Thorn Baker Industrial Recruitment are looking for a Customer Care Administrator to join our client’s friendly and supportive team.
This is a brilliant opportunity to join a leading international business that prides itself on teamwork, quality, and excellent customer service. If you enjoy variety in your day and like solving problems before they even happen, you’ll fit right in here!
What You’ll Be Doing
* Acting as the main contact for customer and operational queries, making sure everything runs smoothly between internal teams and external suppliers.
* Logging, tracking, and resolving customer requests through internal systems, keeping communication clear and professional at all times.
* Supporting the Sales team with reports, order updates, and general admin tasks.
* Keeping an eye on service quality and following up to make sure all responses are accurate and helpful.
* Coordinating incoming and outgoing deliveries, tracking progress, sorting out any hiccups, and keeping records up to date.
* Collecting and reporting performance data to help improve service levels.
* Helping the Customer Care Manager with training and supporting new team members.
* Investigating and resolving order, delivery, or invoice queries quickly and efficiently.
* Keeping customer information accurate in company systems and producing regular reports.
* Assisting with basic finance admin such as invoice preparation and reconciliations.
What We’re Looking For
* Previous experience in a customer service or administrative role.
* Excellent communication and organisational skills.
* Confident using Microsoft Office and happy learning new systems.
* Strong attention to detail with a proactive, can-do attitude.
* Enjoys working as part of a team and supporting others.
* GCSEs or equivalent essential; further education or relevant qualifications are a bonus.
Why You’ll Love It
* Be part of a supportive, inclusive global business where your ideas are valued.
* Work with a team that genuinely cares about doing things right.
* Opportunities to learn, develop, and make a real impact on customer satisfaction.
* Competitive pay and great company benefits.
Location: Chesterfield
Pay: Competitive, depending on experience
Hours: Full-time, Monday to Friday
Reports to: Customer Care Manager
Ready to Get Started?
Click Apply Now, and our team will be in touch to discuss your application.
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