Service Management Lead
+8 months +
+Hybrid in Corsham
+SC cleared role
+Inside IR35
+£575 - £625 a day
Skills:
+SC clearance
+ITSM
+MOD
We are seeking an experienced Service Management Lead (ITSM) to support a high-profile Ministry of Defence programme, delivering a new style of IT service model within a secure and complex environment.
This is a key leadership role responsible for driving end-to-end IT service management, ensuring alignment with MoD standards, and embedding best practice across a multi-supplier ecosystem.
🔧 Key Responsibilities
Lead the design, implementation, and optimisation of ITSM processes (Incident, Problem, Change, Request, Service Level Management)
Act as the primary interface between technical teams, suppliers, and MoD stakeholders
Ensure service delivery aligns with MoD policies, security standards, and operational objectives
Drive service performance, governance, and reporting (SLAs, OLAs, KPIs)
Own Major Incident Management, ensuring effective resolution and stakeholder communication
Oversee change control and service transition processes
Manage multi-vendor / SIAM environments, ensuring seamless service integration
Champion ITIL best practice and continuous service improvement (CSI)
Maintain documentation and support audit and compliance requirements within a secure environment
✅ Required Skills & Experience
Active SC Clearance (essential)
Proven experience working on Ministry of Defence (MoD) programmes (essential)
Strong background in IT Service Management leadership roles
Deep understanding of ITIL frameworks (v3/v4)
Experience operating within secure, regulated environments
Demonstrable experience managing multi-supplier / SIAM delivery models
Strong stakeholder management skills across technical and non-technical audiences
Experience with ITSM tools (e.g., ServiceNow, Remedy, Jira)
If you'd like to discuss this Service Management Lead in more detail, please send your updated CV to (url removed) and I will get in touch