Job Overview
As a Loss Prevention Team Leader, you will play a vital role in protecting our colleagues, customers and company assets within your store. You will foster a centre of excellence for Loss Prevention Officers (LPOs), ensuring high standards, effective training and strong team leadership. This is a hands‑on role where you will directly impact the success of your team and contribute to maintaining a secure retail environment.
Responsibilities
* Liaise regularly with the Loss Prevention Manager and daily with Store Management to safeguard company assets.
* Develop your store into a training hub for new LPOs, ensuring compliance and skill development.
* Manage the day‑to‑day operations of the store LPO team, taking full ownership of their performance.
* Assist in the recruitment and induction of new LPOs, conducting initial telephone interviews and in‑store training.
* Conduct 30/60 day reviews for all new LPOs within your team, acting as their dedicated mentor.
* Ensure your team adheres to all Next security procedures & policies.
* Manage and amend the store's LPO rotas, including cover for holidays, sickness etc.
* Maintain strong communication channels with store management and the Loss Prevention Manager to deliver expected service levels.
* Cover selected Senior LPO duties during their absence or holidays.
* Support the Regional Loss Prevention Manager and Loss Prevention Manager with LPO audit visits in your store.
* Facilitate effective communication between your team, store management and relevant retail crime reduction partnerships (e.g., Shopping Centres/Retail Parks/Town Centre Security & Police).
* Ensure all major external thefts are reported promptly, escalated to the LP Department and Police when necessary, encouraging intelligence sharing through various platforms.
Qualifications
* Enthusiastic and proactive individual with a keen eye for detail and a passion for loss prevention.
* Flexibility to travel to other stores within the region and work five out of seven days, including weekends and evenings.
* A hardworking and self‑motivated approach with unquestionable integrity.
* Excellent time‑management skills and the ability to thrive under pressure.
* A strong ability to demonstrate initiative.
* Confident and effective verbal communication skills, with a good level of tact and diplomacy.
* A minimum of twelve months' previous security or loss prevention experience.
* The ability to interpret and understand company stock loss data.
* Good literacy and numeracy skills, including experience working with figures, understanding percentages and following written instructions.
Benefits
* 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria’s Secret* products (*when purchased through NEXT)
* Company performance based bonus
* Sharesave scheme
* 10% off most partner brands & up to 15% off Branded Beauty
* Early VIP access to sale stock
* Access a digital GP and other free health and wellbeing services
* Financial Wellbeing – Save, track and enhance your financial wellbeing
* Apprenticeship – Grow and develop on the job whilst gaining a qualification
* Direct to Work – Discount online and in‑store, collect your items the next day for free from your place of work or local store
* Support Networks – Access Network Groups to empower and celebrate each other
* Wellhub – Discounted flexible monthly gym memberships, with apps, PT sessions and more
Job Code: LI-CG1 – LI-Onsite
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