JOB DESCRIPTION
Reports to: Head of Continuous Improvement
Job Purpose
The development and effective operation performance management Services to support business objectives and meet the demanding corporate management information requirements.
The development, implementation and operation of a robust performance framework across the EA to ensure performance indicators are met.
Leading and promoting performance standards across all the Directorates to ensure a co-ordinated approach to the delivery of Corporate Performance.
Leadership and management responsibilities
The Corporate Performance Manager has the following leadership responsibilities:
Setting Vision and Strategy
1. Work with the Head of Service to establish, maintain and communicate a clear and compelling strategic direction for the service.
2. Lead in the development of a performance framework and associated policies, procedures and performance standards within EA.
3. Lead in the development, implementation and operation of performance framework for the organisation.
4. Translate the Corporate vision into service-specific direction.
5. Contribute to the development and implementation of new policies in line with strategic direction.
6. Contribute to the management of the Directorate, attending Senior Management Team, Executive Team and Board meetings as required by the Head of Service or Assistant Director.
7. Challenge conventional approaches, harness new approaches and technology and maximise efficiencies.
Managing the Organisation to Deliver
8. Manage service delivery effectively to ensure that the service achieves the highest possible standards of performance and focuses on the needs of internal and external customers.
9. Agree service performance targets with the Head of Service and provide regular progress reports.
10. Develop, agree and implement a robust annual operational plan for the service.
11. Delegate responsibilities and deploy staff according to their skills and abilities to meet the needs of the service.
12. Regularly monitor and review plans and make adjustments as required.
13. Manage and continuously improve the service to ensure delivery against performance targets, and to ensure that best value for money is achieved.
14. Ensure that the service contributes to overall Directorate and Corporate performance as appropriate, and provide update reports as required.
15. Ensure that the Head of Service and Assistant Director receive high quality service-specific advice.
16. Apply resources effectively across the service to maximise the delivery of front-line services.
17. Consider the financial implications relating to effective models of service delivery, and contribute to the successful achievement of the Savings Delivery Plan.
18. Ensure compliance with relevant legal, regulatory and statutory performance requirements.
19. Manage the service budget in accordance with all relevant financial policy and procedures.
20. Monitor the financial position of the service and report regularly to the Head of Service.
21. Follow agreed measures to deliver the service within budget, and take immediate corrective action as required.
22. Contribute effectively to quality and performance management systems and ensure that the service is being managed as per the requirements of these systems.
23. Ensure that employees within the service team are provided with clear structure, roles and responsibilities and are supported to work in an integrated way.
24. Focus on addressing key workforce issues including recruitment, employee engagement, retention and training and development.
25. Investigate all complaints and adverse incidents where outcomes are below expected standards.
26. Establish effective and rigorous quality assurance systems to maintain high standards.
Leadership
27. Work closely with the Head of Service to provide the service with leadership and direction ensuring that corporate, directorate and service performance standards are achieved.
28. Promote the ethos and values of the authority and ensure that the service is focused on customer needs.
29. Foster a culture that supports achievement of the authority’s Strategic Plan by role modelling core values and leadership behaviours to staff in the service.
30. Lead/manage and communicate change and improvement initiatives within the service.
31. Lead, manage and develop staff within the service.
32. Encourage staff involvement and engagement in the strategic development and operational delivery of the service.
33. Actively encourage teamwork and self-development, and create opportunities to maximise individuals’ potential, stimulate innovation and connection at all levels with front line services.
34. Promote a positive culture of performance management within the service through individual and small-team accountability. Foster a culture of constructive feedback and learning, and a genuine commitment to regular and effective appraisals.
35. Prepare and deliver reports on behalf of the Authority as required.
Building Relationships and Working with Others
36. Build and maintain effective, professional and respectful stakeholder relationships.
37. Ensure efficient and effective internal communication with staff in the service.
38. Work closely with partner organisations, the Head of Service, Assistant Director/Director and colleagues to benchmark services and lead/manage and monitor change.
39. Build and maintain effective working relationships and clear lines of communication with other Service Leads within the Directorate and in other Directorates.
40. Develop and maintain clear lines of communication and effective working partnerships with relevant external stakeholders and service user groups.
41. Lead on/manage engagement with staff, schools and the public on major changes in the service that may affect them.
42. Work with external agencies; for example, education sector partner organisations, to identify opportunities for joint working that might bring greater consistency across the sector, and/or improve efficiency and effectiveness of service delivery.
Service-specific responsibilities
43. Lead the effective and efficient operation of Corporate Performance and ensure delivery of key objectives and targets for the Service
44. Develop and maintain a performance management framework which reflects EA priorities, corporate objectives and corporate compliance and ensure appropriate engagement with DE, operational staff and service users in this process, with a particular focus on positive outcomes for children and young people.
45. Develop performance management reporting within and across Directorates, Senior Management Teams, Corporate Leadership Team, EA Board and Committees, DE, Schools and the general public.
46. Co-ordinate the production of reports from EA information systems required to review progress against performance targets for both internal and external stakeholders as required and ensure that EA performance monitoring timescales are met.Provide advice and guidance to Directorates in relation to such reports.
47. Ensure that robust performance management arrangements are developed and implemented within EA to monitor metrics and the achievement of targets, objectives and compliance with corporate governance.
48. Liaise directly with Directorates in relation to issues arising from performance reports to agree any action required.
49. Build performance management capability at every level across EA and develop staff in service improvement tools and techniques.
50. Work closely with Head of service, Assistant Directors, Digital Transformation Manager, Insight and Analytics Manager and Corporate Planning Manager to support transformation and continuous improvement within EA.
51. Lead and contribute to performance review meetings with services across EA to review performance against agreed objectives.
52. Utilise new technology and software to provide innovative ways of rapidly reporting progress against performance targets.
53. Liaise with directorates to take forward the development of performance management and monitoring systems within each area.
54. Co-ordinate all regional training programmes associated with the delivery of performance management.
55. Facilitate the induction of new staff and ongoing professional development of all staff in relation to the core objectives, expected outputs and outcomes and including emerging technology opportunities.
56. To facilitate reporting protocols that are required by the EA and in compliance with DE guidelines
57. Stay informed and keep up to date with latest industry trends and best practice
58. Comply with the Authority’s policies and procedures in relation to the duties and responsibilities of the post.
59. Represent the EA at a range of regional strategic fora;
60. Deputise for the Head of Continuous Improvement as required.
61. Any such other duties that the Authority may from time to time require.