At ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British luxury skincare brand and proud B Corp. Today, ELEMIS operates across multiple markets, with strong presences in both the UK and U.S., and a growing international footprint.
Department: Retail. Location: H Beauty - Lakeside.
We welcome applicants of all genders, backgrounds, and experiences, and are committed to creating an inclusive environment where everyone can thrive.
Account Manager
What You Will Do
Drive sales performance
* Contribute to achieving sales targets through strong personal performance
* Use sales insights and feedback to identify opportunities to improve results
* Support initiatives that drive footfall, client retention, and average transaction value (ATV)
* Maximise every client interaction to support overall counter success
Support and develop the team
* Support the team in delivering excellent client experiences and product knowledge
* Provide day-to-day coaching and feedback to strengthen team performance
* Contribute to performance conversations and highlight development opportunities
* Encourage ongoing learning through knowledge sharing and training support
* Foster a positive, collaborative, and inclusive team environment
* Support the smooth day-to-day running of the counter, including rota contribution where needed
Deliver treatment excellence
* Support the delivery of high-quality, results-driven treatment experiences
* Assist in ensuring smooth and efficient operation of treatment areas
* Maintain exceptional standards of hygiene, professionalism, and compliance
* Champion a seamless client journey from booking to follow-up
* Monitor feedback and performance metrics to support continuous improvement
* Collaborate with cross-functional teams to ensure consistent service delivery
Build and nurture relationships
* Deliver personalised consultations and exceptional service experiences
* Build strong client relationships through follow-ups and tailored skincare advice
* Support in-store events and activations to attract and engage clients
* Develop strong working relationships with retail partners and store teams
* Represent ELEMIS with professionalism, building trust with clients and colleagues
* Collaborate with internal teams to support brand initiatives and commercial success
Drive counter and brand excellence
* Maintain high standards of merchandising, presentation, and hygiene
* Support stock management, audits, and accurate product handling
* Contribute to promotional activity and in-store events to drive brand awareness
* Ensure compliance with ELEMIS and partner brand standards
Work sustainably and responsibly
* Support ELEMIS sustainability commitments in all daily activities
* Encourage practices that minimise waste and environmental impact
Who You Are
* Experienced in luxury retail, beauty, or a client-facing sales environment
* A strong performer with a passion for delivering results
* Confident in building client relationships and driving repeat business
* A supportive team player with emerging leadership capability
* Commercially aware with an understanding of KPIs and performance drivers
* A clear and engaging communicator
* Well-organised and able to manage priorities effectively
* Passionate about skincare, client experience, and brand excellence
* Committed to inclusivity and collaboration
What We Offer
* Generous staff discount on ELEMIS products and spa treatments, plus LOCCITANE Group brands
* Enhanced parental leave policies
* Income Protection and Life Assurance
* 27 days holiday plus your birthday off
* Company pension scheme
* Employee Assistance Programme
* Cycle to Work Scheme, Season Ticket Loan, and service awards
* Structured training in product knowledge, consultation skills, and retail excellence
* Ongoing development opportunities to support career progression
* A supportive, inclusive environment where you can thrive
* The opportunity to build your client base and directly impact business performance
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