Job Title: Service Advisor Location: North London (Dealership) Salary: Competitive, plus uncapped bonus/commission About the Role: Are you a highly motivated and customer-focused individual with a passion for the automotive industry? AMD Select is partnering with a prestigious and very busy main dealership in North London to find an exceptional Service Advisor to join their thriving aftersales team. This is a fantastic opportunity for someone who excels in a fast-paced environment and is dedicated to delivering outstanding customer satisfaction. As a Service Advisor, you will be the primary point of contact for customers, guiding them through their vehicle's service and repair journey with professionalism and expertise. Key Responsibilities: Customer Liaison: Greet customers warmly, listen attentively to their vehicle concerns, and accurately record all service and repair requirements. Advisory Role: Advise customers on necessary and recommended work, explain technical information clearly and understandably, and present additional services or products relevant to their needs. Booking & Scheduling: Efficiently manage the workshop diary, schedule appointments, and ensure optimal workflow for technicians. Communication Hub: Act as the vital link between customers and the workshop team, providing regular updates on vehicle progress, explaining diagnostic findings, and confirming costs. Quoting & Invoicing: Prepare accurate service quotes, process payments, and ensure all invoicing is correct and transparent. Problem Resolution: Proactively address any customer queries or concerns, striving for first-time resolution and ensuring a positive outcome. Quality Control: Ensure all vehicle documentation is completed accurately and to dealership standards. Upselling: Identify opportunities to upsell additional services, maintenance plans, or accessories where appropriate, without being pushy. Dealership Standards: Adhere to all dealership processes, manufacturer guidelines, and health & safety regulations. What We're Looking For: Proven Experience: Previous experience as a Service Advisor within a main dealership environment is essential. Customer Service Excellence: A genuine passion for delivering unparalleled customer service and building lasting relationships. Communication Skills: Exceptional verbal and written communication skills, with the ability to convey complex technical information clearly and concisely. Organisational Skills: Highly organised, with excellent time management and the ability to manage multiple tasks efficiently in a high-volume environment. Technical Aptitude: A solid understanding of vehicle mechanics and common automotive issues is highly desirable. IT Proficiency: Comfortable using dealership management systems (DMS) and other relevant software. Professionalism: A professional demeanour, immaculate presentation, and a calm, polite approach even under pressure. Target Driven: Motivated by achieving and exceeding targets for customer satisfaction and service sales. Full UK Driving Licence: Required. Why Join This Dealership? This is a fantastic opportunity to join a well-established and respected brand known for its commitment to customer service and employee development. You will be part of a supportive team in a modern facility, with excellent earning potential and opportunities for career progression. To Apply: If you are a driven Service Advisor ready to take the next step in your career with a leading North London dealership, we want to hear from you! Please contact Andreia directly at AMD Select to discuss this exciting opportunity further. ADZN1_UKTJ