Position
Property Services Contracts Officer
Salary
Up to £33250 starting salary
Location
Redhill, Surrey - hybrid and flexible working
Working Hours & Holidays
36 hour working week, 35 days holiday (27 + 8 bank holidays), generous pension scheme, leading Employee Assistance Programme, flexible working, promoting a work‑life balance.
About the Role
A leading charitable Housing Association who encourages personal development, offers great benefits and is a compassionate employer, requires a Property Services and Contracts Officer in Redhill, Surrey to support contract management, procurement, and performance of contracts within the Property & Estates Services team.
Duties
* Support delivery of high‑quality estate services across Voids and Repairs contracts.
* Ensure compliance and timely delivery by monitoring contractors' adherence to health and safety legislation and ensuring that all works are scheduled, coordinated and completed within agreed timescales and budgets.
* Build strong relationships with stakeholders to understand service needs, contribute to the development of tailored estate services, and ensure ongoing improvement of service provision.
* Administer contract processes effectively, including issuing work orders and variations, monitoring contractor performance and identifying opportunities to enhance efficiency and value.
* Resolve service issues and complaints promptly and in line with complaints procedures, capturing lessons learned and applying them to continuous improvement planning.
* Maintain accurate service data by updating the computerised management system with site inspection results, contractor performance records and contract documentation.
* Contribute to the successful delivery of one‑off or ad hoc projects, providing operational support and service insight as required.
* Foster community relationships by engaging with residents to understand concerns, support problem‑solving around local environmental issues and attend resident group meetings to provide updates and gather feedback.
Qualifications
* Knowledge & experience of Voids and Repairs Services.
* Knowledge & experience of contractor management including Health & Safety management.
* Proven Inspection and Work Scheduling skills.
* Contract Law knowledge.
Benefits
* Starting salary up to £33250.
* Fantastic work/life balance with flexible, hybrid working.
* 35 days holiday (27 days + 8 bank holidays).
* 36 hour week.
* Strong focus on learning and development, with opportunities to grow your skills and career.
* Enhanced maternity, paternity and adoption pay.
* 2 to 1 employer pension contribution.
* Funded health cash plan.
* Extensive wellbeing support.
* Voucher‑based recognition scheme.
* Retail discounts.
This is a unique opportunity for a Property Services Contracts Officer to join an organisation that genuinely cares for its people and offers some of the best benefits in the industry. So, if it is of interest, don't delay and apply today!
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