Business Sector
Life Science and Manufacturing
Location
Stockley Park (relocating to Euston - May 2027)
Purpose of the Role
CBRE are currently recruiting for a passionate and service-driven workplace professional to be accountable, through an in-country organisation structure, to deliver best in class services to a high-profile client portfolio.
The role includes management of a dedicated regional portfolio, across EMEA, ensuring the provision of hard and soft facilities management, refurbishment / refresh projects and monitoring service providers and contractor's performance.
Responsibilities
* A key appointment within the account structure, this position requires the successful post-holder to be an experienced leader with multi-site experience and strong stakeholder management skills.
* The effective delivery of facilities management services for the client portfolio ensuring contract compliance and monitoring and implementing changes in legislation, working closely with in-country teams.
* You will need to demonstrate experience of leadership, management, and development of the regional portfolio, ensuring financial, QSHE and operational commitments are met and exceeded.
* Collaborate with CBRE teams to drive effective team working, support colleagues, and contribute to the strategic development of the account.
* Provide strong leadership to Workplace Managers and site teams, ensuring contractual commitments are consistently met and exceeded in line with agreed client SLAs and KPIs.
* Create a positive learning environment with appropriate training and development plans, ensuring employees have the skills required to perform effectively and achieve their future potential.
* Ensure optimum staffing structures are in place, balancing efficient cost management with the delivery of service excellence.
* This role presents an exciting opportunity for career growth, offering a strong platform to develop your expertise and advance within the organisation.
* International travel will be required at a frequency demanded by the business operations.
Skills and Experience
* Formal qualification in Facilities Management or related discipline. Additional qualifications or experience in building maintenance or engineering are advantageous.
* Membership in a recognised professional body (e.g., IWFM/BIFM, MCIOB, MRICS, IFMA, IOSH or equivalent) preferred.
* Multisite experience is required.
* Proven success in a complex, multi-country portfolio is highly desirable.
* Demonstrated ability to engage confidently and constructively with a diverse range of stakeholders, balancing differing priorities to achieve shared outcomes.
* Evidence of transforming service delivery through innovation, technology integration, and experience-led FM design.
* Strong financial stewardship, including budgeting and cost control in environments where precision and transparency are non-negotiable.
* Deep understanding of Hard and Soft FM operations, especially where poor execution can directly impact workplace experience.
* Strong organisational skills.
* Strong problem-solving abilities, with advanced analytical and quantitative skills.
* Solid understanding of financial principles and ability to perform advanced financial analysis.
* Comfortable adopting and utilising new technologies and digital tools, such as mobile applications, cloud platforms, work order management systems, financial management tools.
* Strong verbal and written communication skills, including report writing and preparation and delivering of persuasive presentations to internal and external stakeholders.
* Strong commercial experience, including negotiation and supplier management.
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