Join to apply for the Customer Support Assistant role at Norwich City Council
Join to apply for the Customer Support Assistant role at Norwich City Council
This range is provided by Norwich City Council. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
To work within our Licensing Team to provide accurate and responsive support services to our customers, delivering effective customer administration including processing administration work, scanning, indexing, and post services.
Job Description
Scanning and indexing:
* Scan physical documentation received.
* Index scanned and digital documentation that forms part of a digital workflow.
* Maintain an accurate and up to date knowledge of the organisation, service areas and team functions.
* Understand internal processes and document types for each service to ensure accurate and efficient delivery of communication.
IT And Systems
* Operate a large range of different IT systems, including Microsoft Office software, and equipment to provide the organisation with information and communication.
* Participate in user acceptance testing.
* Proactively escalate any identified system/equipment issues.
Responsibilities
Teamwork and continuous improvement:
* Answer and respond to internal customer enquiries and requests for services in a professional and proactive manner.
* Work as part of a team, providing support to colleagues in order to contribute to enhanced team performance.
* Develop productive working relationships with colleagues and stakeholders
* Identify and communicate issues in order to provide continuity of service and consistency of output.
Skills Required
* Work in an environment delivering excellent services at all times.
* Demonstrate effective communication skills to assess and meet the needs of customers, colleagues and managers.
* Participate in and contribute to the team and ensure effect team behaviour.
* Be positive engaging and keen to develop.
* Work in a pressurised, fast moving environment
* Be highly motivated, organised and methodical with excellent attention to detail.
* Use a variety of computer software packages to deliver customer service.
Educational Requirements
English minimum GCSE equivalent Grade C/4 or above, or equivalent qualification.
Why work for us
Our council is full of people who have chosen to work in local government because they want to help others and make a difference to their lives or the environment in which local people live.
To find out more about working and living in Norwich Home | Work in Norwich.
The council has a long and proud history of being a council that is keen to push the boundaries of what a district can achieve, to find out more about what it is like to work in local government visit Working in local government - #LocalGov Careers - Youth Employment UK
We offer our employees a competitive pay and benefits package. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.
Norwich City Council offers the opportunity to work with great people who are passionate about promoting Norwich and the services the council provides. We also offer good career prospects with competitive rates of pay, generous holidays and working arrangements to suit all lifestyles.
Equal Opportunities Policy
The council is committed to a policy of equality opportunity in employment, in recruitment and the services we provide. Applications are considered on the basis of their suitability for the post regardless of sex, gender reassignment, race, ethnic origin, disability, age, marital status, domestic responsibilities, sexual orientation or religious affiliation. People with disabilities are guaranteed an interview provided they are suitably qualified and/or experienced.
Candidates will be considered for shortlisting on the factual information on their application form. Therefore it is important to give as much detail as possible including information about experience gained outside employment.
Benefits
We offer our employees a competitive pay and benefits package and are proud to have the Living Wage accreditation. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.
* All employees are eligible to join the Local Government Pension Scheme (LGPS)
* Paid holiday entitlement starts at 26 days per annum and increases with length of service to a maximum of 33 days per annum. This is pro rata for part-time employees
* In addition to the statutory public holidays, we grant an additional statutory day leave at Christmas
* Norwich City Council supports its employees through the provision of occupational health and employee assistance support
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Government Administration
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