Customer Service Advisor | Private Patients Team | Permanent | Full-Time | St Mellons | Competitive salary plus excellent benefits
We’re looking for proactive, customer-focused Customer Service Advisors to become part of our dedicated Private Patients Team.
In this key role, you’ll be the first point of contact for self-funding patients, guiding them from initial enquiry through to booking consultations, diagnostics, or treatments. You’ll be responsible for converting warm leads into appointments while ensuring a smooth, supportive, and positive experience throughout their healthcare journey.
If you’re passionate about delivering exceptional service and making a real difference in patients’ lives, we’d love to hear from you.
Duties and responsibilities
1. Handling own enquiry workload effectively
2. Manage all Self-Pay patient enquiries, both over the telephone and online/email, from initial enquiry through to booking
3. Working to agreed KPIs with positive and proactive customer-focused attitude
4. Convert warm leads into appointments/sales in order to meet key performance targets
5. Deliver high quality customer service & care, in line with the expectations of a leading private healthcare business
6. Role model our Purpose and Values - driving a culture of service excellence, respect, collaboration and care for our colleagues
7. Demonstrate excellent communication, interpersonal and relationship building skills
8. Utilising a variety of systems that support the prioritization and managing of your workload
Who we're looking for
9. Strongly target motivated
10. Experience working within a sales environment/up-selling
11. Customer Service focused
12. Confident approach to handing a variety of systems
13. Enjoys working in a collaborative, fast paced team environment
14. Be able to work effectively within their HUB while operating within a national sales framework
15. Strong communication skills, demonstrating an ability to positively lead teams across multiple locations
Working Hours: Monday - Friday (shifts between 8am - 19:00), occasional Saturday 8am-4pm. 37.5 hours per week
Contract Type: Permanent
Benefits:
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
16. 35 days annual leave inclusive of bank holidays
17. Employer and employee contributory pension with flexible retirement options
18. ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
19. Free Bupa wellness screening
20. Private medical insurance
21. Life assurance
Please see the attached benefits leaflet for more information.