Internal Account Manager
Location: Horsforth
Salary: £40,000p/a plus excellent benefits including a generous discretionary company bonus and 23 days annual leave + stats (increasing with length of service) and much more.
Our client is a market-leading organisation with a strong reputation for service excellence and trusted partnerships. They are dedicated to supporting their clients’ success by providing tailored solutions and high-quality products that drive growth and performance.
As Internal Account Manager, you will support the externally based Account Manager in managing and developing a portfolio of B2B accounts. The successful candidate will focus on building strong, long-term client relationships, protecting existing business in a competitive market, identifying opportunities for growth, and delivering outstanding customer service.
This is a full-time, office-based role within a fast-paced environment. Client visits may occasionally be required on an ad hoc basis, however the primary focus of the role will be account management and client support from the office.
Responsibilities include:
* Build and maintain strong client relationships with existing accounts, acting as a key point of contact for day-to-day enquiries
* Support the externally based Account Manager in managing and developing customer accounts
* Ensure clients are always using the most suitable product from a wide and varied product range
* Identify opportunities to upsell and cross-sell products or services to drive revenue growth within existing accounts
* Achieve monthly KPI’s for sales activity
* Manage pricing and margin to ensure GP% is maintained and improved where possible
* Carry out monthly reviews of account spend and profitability
* Follow up all quotes in a timely manner
* Plan and attend sales appointments with accounts when required
Candidate requirements:
* Previous experience in sales account management, ideally within a fast-paced commercial environment
* Experience managing or supporting a portfolio of B2B accounts
* Strong commercial awareness with the ability to identify growth opportunities
* Excellent communication skills
* Ability to build lasting client relationships
* Customer service–focused approach with a commitment to exceeding client expectations
* Understanding of profit margins, sales data, and reporting to support informed decision-making
* Willingness to learn and develop knowledge across a large and varied product range
To apply for this Internal Account Manager role, please submit your CV via the link or contact Beth at Unity Resourcing for further information