Armacell provides numerous and diverse career opportunities. Add your talent to ours and make a difference around the world! 1.Job Output: Provision and co-ordination of technical support services to external and internal customers in the UK and Irish markets to promote and strengthen the brands and company image of Armacell. Development of the tools and systems needed to ensure the highest level of technical support is offered. Implementing European initiatives as appropriate to the UK and Irish market. 2.Key Processes (Ownership/Participation): Answering technical customer queries and supporting Sales Managers with technical issues and information. Supervising the Technical Help-Line and ensure high levels of service. Part of the team providing this service. Working with on-line calculation and technical support tools to make access to technical support and advice easier for internal Business Managers and Customer Services staff. Developing on-line calculation tools such as Master Specification to allow external customers easy access to technical information. Under the guidance of the Technical Manager, analysing and evaluating competitor environment. Producing technical reports to promote technical positioning of products and their features and benefits. Assisting with providing market intelligence and analysis for the UK. Developing technical literature/label requirements/technical presentations in conjunction with local marketing team. In conjunction with the local marketing and Technical Manager, adapting technical articles to promote Armacell products and gain business. Adapting EU-project results to promote business in the UK and Ireland where appropriate. 3.Organisational Relationships: Reports to UK Technical Manager Receives functional guidance from Manager Technical Market Development, Europe Member of UK Technical Team. 4.Key Customers and Suppliers External: Armacell UK and Irish Customers UK and Irish industry technical bodies Key specifiers/contractors such as mechanical engineers Internal: UK Business Managers UK Customer Services Team UK Marketing and Communications team Team Involvement: UK Sales Team 5.Measurement of Effectiveness: Technical Help-Line and on-line systems and tools usage Technical support activities linked to UK Business development plans as identified. Achievement of project management milestones. Successful completion of projects. Overall business performance in targeted areas. 6.Value Added Activities: Technical support for targeted areas giving increased business. This will come through the development of additional technical services, documentation, supporting information, technical tools, Ensures fast, reliable delivery of a comprehensive technical support service Enhance service proposition promotes and strengthens the Armacell brands and company image and perception in the marketplace. Supports new business opportunities by providing practical, technical solutions in easy to understand language Time Type: Full time