Purpose of Post:
To control and facilitate the provision of a high-quality aftersales service to various All Service One customer and be instrumental in All Service One becoming established as the preferred supplier of labour in the bus market.
You will be the main point of contact for customers, handling daily queries relating to vehicle faults and resolving them in an effective and timely manner.You will build solid relationships with you customer base influencing and advising the customer on the best approach to resolve concerns.
Key Tasks:
Ensure root cause failure details are efficiently communicated back to Wrightbus Parts & Service Team both verbally and in a report format when required.
Estimate retail repairs and communicate the information back to the NMSE manager.
Diagnose both mechanical & electrical faults using industry diagnostic equipment and Wrightbus technical manuals.