40 hours per week Monday to Friday 0730-1600 - weekends and shift cover sometimes required £31,408.69 per annum Sodexo rewards and benefits Job Introduction Sodexo is seeking a highly motivated, organised and customer-focused Front of House Manager to lead the day-to-day operations of our Mess facility at Larkhill Garrison, Larkhill, SP4 8QT. This is an exciting opportunity for a dynamic individual with strong leadership experience in soft FM, hospitality or similar service environments. You will play a crucial role in ensuring operational excellence, exceptional service delivery, and a first-class experience for all members, residents and guests. What you’ll do: Operational Leadership Manage all day-to-day activities within the Mess to ensure a high-quality experience for all users. Oversee the planning, coordination and delivery of services within your operational business area. Ensure compliance with Service Level Agreements (SLA), KPIs, contractual requirements and Sodexo service standards. Maintain exceptional service standards in line with the Schedule of Requirements (SOR) and quantity tables. Support the Mess Manager in liaising with the PMC, RSM, Mess Secretary and committee members. Provide absence and weekend ‘on-call’ support as required. Service Excellence & Customer Experience Promote, support and manage functions including planning, menus and costing in partnership with the catering team. Ensure prompt delivery of all meals, catering services and hospitality events. Maintain outstanding client and customer relationships, acting on feedback and resolving complaints effectively. Ensure all written communication upholds a professional image to clients, customers and employees. Identify opportunities for continuous improvement, promotions and initiatives to drive service quality and revenue growth. People Management Supervise, support and develop an assigned team of direct reports. Drive performance through strong leadership, coaching and adherence to standards. Champion employee engagement and support activities aligned with achieving IIP Gold standards. Maintain high levels of labour management and operational performance. Business Performance & Compliance Contribute to business growth while maintaining strict budgetary control. Compile, agree and deliver an annual business plan with the line manager. Monitor and uphold all health & safety (H&S) and food safety (FS) standards. Ensure the security of client and company property, equipment and finances. Respond appropriately to incidents, accidents, food safety issues, loss or damage. Comply with all Sodexo policies, procedures and client site regulations. Professional Development Engage in continued professional learning and development in soft FM services. Attend team briefs, performance development reviews (PDRs) and training as required. Maintain strong internal and external networks that support excellence in service delivery. What you bring: Previous supervisory experience within the soft FM service industry. Strong leadership and people management skills, including experience in HR processes such as recruitment, training, performance management and handling employee relations issues. Excellent verbal and written communication skills with strong numeracy and interpersonal abilities. Good working knowledge of MS Office (Word, Excel and Outlook). Strong health & safety and food safety awareness. Ability to make sound decisions, work independently and thrive as part of a team. High attention to detail and commitment to maintaining standards. Analytical problem-solving skills with the ability to develop and implement innovative solutions. Desirable Experience working within a military environment. Previous experience in a similar Front of House, Mess or hospitality management role. IOSH Managing Safely or equivalent H&S qualification. Technical knowledge across soft FM services including catering, hospitality, retail and cleaning. Proven track record of leading, motivating and developing teams. What we offer: Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer: Mental health & wellbeing support Employee Assistance Programme for personal, legal, and financial advice 24/7 virtual GP & lifestyle rewards Discounts for you & family Financial tools & retirement plan Cycle to Work & Paid volunteering day Ready to be part of something greater? Apply today!