Overview
Moda, The Mercian, is looking for a Resident Day Ambassador who will be responsible for delivering first class customer service and resident engagement. You will provide our residents with a positive and memorable experience. Be part of a vibrant, effective and supportive team to ensure you smash your goals and deliver an exceptional level of service to all our residents.
Responsibilities
* Deliver first class customer service and resident engagement
* Consistently deliver the Moda service standard to residents and all visitors to the building
* Reply to resident queries and meet all response times
* Provide informed and accurate information to residents face to face or via the telephone
* Be the first point of contact for enquiry receipt and initial acknowledgement; carry out enquiry progression/follow up
* Take room enquiries/viewings, gathering the necessary information to support leasing
* Parcel management (taking, issuing parcels, and managing app notifications)
* Promote resident events and engagement strategies e.g. surveys
* Communicate in line with brand values
* Visitor management
* Establish and maintain relationships with residents to understand their needs
* Follow and utilise the complaints procedure
* Resident moves out - re/de programming of fobs, collection of post box key, etc.
* Emergency or incident escalation
* Report any identified H&S matters to CSM/GM
* Health & Safety – observe compliance
* Maintain a key record for front desk sign out
* Access control programming
* Fire Marshall or evacuation management support
* Sign in/out suppliers/contractors/third party visitors at front of house
* Ensure the security of the building at all times
* Report any maintenance issues identified in the building/apartments/common parts
* Keep residents updated on maintenance items reported where required
* Liaison with FM teams
* Support marketing and lease up including viewings if required
* Be aware of amenity T&C's
* Assist with the organization of on-site events
* Push and promote events via The My Moda App and on social media
* Good knowledge of local attractions and destinations (further training on this will also be provided)
* Ad hoc administrative tasks
* CCTV monitoring
How to apply
If you’re up for the challenge, send us a copy of your CV with a supporting statement on how you meet the knowledge, experience and skill set to katie@themercian.moda
#J-18808-Ljbffr