About The Role
Let’s grow together!
A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re an experienced Technical Service Coordinator looking for an opportunity to grow in a friendly environment, we’re looking for you!
We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let’s grow together …
Key duties KPI & Reporting
1. Daily chasing of CTS WIP, with external suppliers, with system updates on time to completion
2. Weekly completion of the WIP report and WIP comparison report for the CTS
3. Completion of CTS VOR reporting
4. Weekly production of exception report showing missed services, along with distribution to relevant technical maintenance controller
5. Managing assigned KPI’s and action accordingly.
Participate as a member of the Fleet desk team
6. Be an active team member responsible for answering fleet desk calls and directing or acting on the call accordingly.
7. Assist with resolution of invoice queries allocated via the query process to the fleet area
8. Assist satellite workshops & mobile engineers with Fleetwave issues/queries
9. To support the technical service administrator when required
Management & support of the CTS fleet
10. Run legal servicing reports, validate information based on current Fleetwave data and arrange bookings for CTS service events
11. Liaise with CTS customers and third-party repairers to book vehicles in for services, including resolution of method of delivering / collecting the vehicles
12. Accurate and timely entry of CTS jobs on Fleetwave
13. Ensure vehicles remain compliant at all times; chase and update WIP of the CTS service events and update Fleetwave with the information from the suppliers, updating the customer accordingly.
14. Chasing and checking of compliance paperwork from suppliers, uploading the paperwork to Fleetwave in a timely manner.
15. Escalation of issues arising from service paperwork to necessary suppliers.
16. Creation of defect jobs, triggered by customers, enabling a date and time stamp to be recorded against the defect
17. Processing of CTS tyre requests, adding the detail jobs to Fleetwave, reviewing reports and obtaining recharges
18. Monitor and action accordingly from the CTS daily movements the cancelling of service events
CTS Supplier Management
19. Monitor and action accordingly from the CTS daily movements the maintenance solution for the hired vehicle, sourcing a maintenance provider, proactively liaising with the supplier to pre-empt the next service required.
20. Proactively establish a network of maintenance providers to be detailed, setting up and negotiating supplier accounts and rates.
About You
Skills
21. Good work organisation
22. Excellent telephone manner
23. IT literate with experience of using outlook, excel and word
24. Ability to work unsupervised and at own initiative
25. Able to prioritise own workload
26. High level of accuracy and attention to detail
27. Ability to work under pressure and react quickly to changing business needs
Qualifications and Experience Ideally you will have previous experience of working in a commercial vehicle facility.
Working Hours 40 hours per week - Monday to Friday - office based role. 8:30am - 5:30pm
Even if you don’t meet all the criteria, we encourage you to apply. At Paragon, we value diversity and we’re excited to hear from passionate individuals like you! If you’re ready to contribute to the team, please apply.
Please note, applicants must have the right to work in the UK. We do not offer visa sponsorship.
Inclusion
As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone. If you have a disability, long term health condition or are neurodiverse and need us to adjust our recruitment process please get in touch with our recruitment team.
About Us
What can we offer you?
28. Generous Holiday Allowance: 25 days, you also get to enjoy a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leave
29. Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate
30. Profit Related Pay: We share some of our annual profit with our eligible employees
31. Pension Plan: We contribute up to 10% of your annual salary towards your pension
32. Family Friendly policies: We offer enhanced parental pay and paid time off for fertility treatment
33. Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more
34. Volunteering Day: Contribute to causes you care about with one volunteering day per year
35. Life Assurance and Personal Accident Cover
Be yourself
As an equal opportunities employer, we welcome diversity and care about inclusion. That’s why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience, and ideas to build a more equal, diverse, and inclusive business.
Be heard
We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.
Be well
We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of life and our Vitality at Work programme to provide you with discounted gym membership, fitness equipment and another multitude of wellbeing services.
Be better
We want you to reach your potential and, as a Platinum Investors in People employer, we’ll encourage you to learn and develop by building a personalised development plan together with your manager.