Overview
TieTalent Peterborough, England, United Kingdom
Join to apply for the Service Desk Analyst role at TieTalent.
Do you enjoy solving problems and helping people get back online quickly? If you're the go-to person for tech issues and you're looking to build your career in IT support within a professional, fast-paced environment, this could be your next step.
The Role
We’re working with a leading professional services firm who are growing their IT support team in Peterborough. They’re looking for a Service Desk Analyst to provide first-line support across a wide range of systems and technologies, ensuring employees stay connected and productive. This is a hybrid role, with mandatory office presence 3 days a week and 2 days from home, based out of their Peterborough office.
There’s a structured shift pattern which includes both hybrid and fully-remote options, including early or late shifts, and occasional Saturday support (with time off in lieu). The role is full-time, permanent, and offers a salary of £25,000 – £27,000 depending on experience.
Why Apply?
* Join a collaborative IT team with real career progression opportunities
* Get hands-on with modern technologies and build your service desk expertise
* Gain exposure to a wide user base, from entry-level to senior professionals
* Structured training and access to ITIL-aligned processes
* Hybrid working model promoting flexibility and work-life balance
* Benefits include 25 days holiday, contributory pension, life assurance, private medical (after 1 year), season ticket loan, and cycle-to-work scheme
What You’ll Be Doing
* Acting as the first point of contact for IT issues via phone, email, and ticketing system
* Logging, prioritising, and resolving technical queries efficiently and professionally
* Escalating complex incidents to 2nd line teams when needed
* Supporting remote workers using tools such as VPN, MFA, and mobile devices
* Learning and supporting systems including Active Directory, Office 365, PDF tools, ServiceNow, and more
* Ensuring all tickets are closed on time and users are kept updated throughout
Technologies you may work with include: Active Directory, Mimecast, ServiceNow, Office 365, VPNs, PC hardware, MFDs, iOS/Android devices, and remote access solutions.
What You’ll Bring
* Excellent customer service skills and a genuine desire to help people
* A confident phone manner and clear communication style
* Great attention to detail when logging issues and following up
* A proactive and flexible attitude, willing to learn and get stuck in
* Ability to work under pressure and as part of a supportive team
* Ideally some exposure to IT systems, even if through a service desk internship or entry-level role
If you’re looking to kickstart or grow your IT support career in a structured, professional, and friendly environment, we’d love to hear from you. Apply now or reach out for a confidential chat.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Technology, Information and Internet
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