Job Title: Administrator/Customer Service Advisor Location: Caerphilly Salary: £11.44 per hourHours: Full time. Monday - Friday 8am-4pm/9am-5pm/10am-6pm (flexible that after 6 months you may be asked to would work 6am-2pm/2pm-10pm on rare one off occasions but these particular shift would be working from home)Here at The Recruitment Co, we are currently recruiting a Customer Service Advisor/Administrator to work for a company based in Caerphilly on a Temporary ongoing contract.Main job roles
* Interacting with customers via phone/email.
* Making sure their order is in place.
* Handling order requests
* Dealing with complaints
* Raising support tickets to enable tracking and resolution of customer requests
* Investigating and resolving customer complaints then closing support tickets
* Maintaining a database of customer information
* Escalating inquiries to the appropriate team, when necessary
* Checking product or service availability
* Assisting customers with registration or account creation
* Passing customer feedback onto the product or sales team to improve the organisation's offerings
Required experience
* Proficient in English both oral and written
* Basic computer skills (Excel, MS Word, Outlook)
* Previous office experience is essential
B...