This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Contact Center Consulting Solutions Engineer (Remote). In this role, you will have the opportunity to guide enterprise customers through AI-driven contact center transformations as a trusted technical advisor. You'll design strategies for cloud migration, showcase AI automation, and architect cohesive solutions integrating CRM, workforce management, and analytics platforms. Your efforts will directly drive significant business outcomes, contributing to industry-leading innovations and fostering growth in a rapidly evolving segment.
Accountabilities
* Lead discovery sessions, executive workshops, and technical demonstrations to translate business objectives into scalable architectures for customer experience.
* Design integrated solutions across multiple vendors, encompassing CRM, AI virtual agents, workforce engagement, APIs, and cloud services.
* Guide clients through intricate migrations from on-premise systems to cloud environments while executing proofs of concept and validating architectures.
* Engage with C-level executives and technical stakeholders to communicate business value, ROI, and transformation outcomes effectively.
* Collaborate with product teams to incorporate customer feedback into roadmap priorities and facilitate partner ecosystems through technical training.
Requirements
* 5+ years of experience in Solutions Engineering, Presales, or Technical Consulting roles.
* Proficiency in Contact Center as a Service (CCaaS), Customer Experience (CX), AI, or Cloud Communications.
* Strong understanding of contact center ecosystems, including CRM integrations such as Salesforce, Zendesk, REST APIs, and system integrations.
* Ability to discuss business outcomes, ROI, total cost of ownership (TCO), and transformation strategies with executive stakeholders.
* Experience navigating Workforce Management (WFM), Quality Management (QM), and analytics platforms.
Benefits
* Competitive salary and potential for bonuses.
* Flexible working hours, promoting work-life balance.
* Access to a variety of health and wellness benefits.
* Opportunities for professional development and career advancement.
* Collaborative and inclusive culture that values diversity.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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