Job Details
* Contract Type: Permanent / Full Time
* Salary: £18.30 per hour
* Start date: 1st of May
Responsibilities
* Be passionate about guests and delivering exceptional service.
* Bring strong knowledge and experience across front office operations.
* Take a hands‑on, organised, and supportive approach with your team.
* Be proactive and reactive to situations, finding suitable solutions that ensure positive outcomes.
* Be results‑driven and understand what’s needed to achieve hotel goals.
* Ensure all Front Office policies and procedures are strictly followed.
* Coordinate the Front Office department and night team to guarantee smooth operations and the highest level of guest satisfaction; seek and respond directly to guest feedback.
* Communicate effectively and collaboratively with all other hotel departments.
* Lead by example on shift, setting the tone for the guest experience.
* Ensure all team members understand brand standards and deliver consistently.
* Balance operational, administrative, and colleague needs effectively.
* Handle complaints with confidence and empathy.
* Manage staff planning, scheduling, and budget adherence to optimise productivity.
* Promote and ensure adherence to Company Health & Safety policies, maintaining a safe and clean work environment.
Qualifications
* Strong knowledge and experience across front office operations.
* Hands‑on, organised, and supportive leadership skills.
* Proactive problem‑solving with a focus on positive outcomes.
* Results‑driven mindset with a clear understanding of hotel goals.
* Strong communication and collaboration abilities with all departments.
* Experience in staff planning, scheduling, and budget management.
* Knowledge of health & safety policies.
* Fluent in English.
Benefits
* Employee benefit card offering discounted rates at Accor worldwide up to 30% off
* Free Bonus Breaks Voucher (complimentary stays in UK)
* Complimentary meals on duty
* 28 days holidays including bank holidays (increasing yearly, up to 5 extra days)
* Friends & Family Rates
* Eye Test Vouchers
* Learning programs through our Academies
* Cycle to work scheme
* Employee VivUp program with direct access to GP, high street discounts and many more
* Work based Pension
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