The council is modernising how we deliver IT Services, with a strong focus on digital-by-default and improving efficiency across all IT-supported business processes. As part of this transformation, were looking for an enthusiastic individual whos eager to develop their technical skills, build confidence, and deliver excellent customer service. In this role, youll join our IT Support Team, providing first-line support to around 2,000 users across all council services and locations. Youll manage incidents, handle access requests, support asset management, assist with procurement, and help Logistics staff with equipment decommissioning. You will also play an active part in supporting our ongoing digital transformation. If youre organised, motivated and keen to gain valuable hands‑on experience in a fast‑moving IT environment, wed love to hear from you. This apprenticeship role will provide the opportunity to develop, apply and strengthen your existing skills, knowledge, and experience by way of practical application. Opportunities to gain a broad range of experiences in many aspects of IT Service Support. In addition, you will work towards a funded Level 3 ICT qualification, supported by a strong mentorship underpinned by professional management and leadership and the councils Apprenticeship team. The council is an accredited Investors in People employer at gold level and holds ambassador status for the North East Better Health at Work Award.
We offer a range very attractive Employee Benefits and Rewards including
* Generous annual leave of up to 34 days per year
* Hybrid Working (where appropriate)
* Flexible working hours (where appropriate)
* Membership of the Local Government Pension Scheme
* Access to numerous other salary sacrifice schemes
* Access to our employee health and wellbeing platform, which includes an exciting range of staff benefits, including, spreading the cost of home and electronics, bike shop, car scheme, gym membership, lifestyle savings
* A range of Staff Network groups
For more details: https://www.redcar-cleveland.gov.uk/jobs-and-careers/benefits-and-rewards
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