As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.
H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way.
Responsibilities
* Customer Sales & Profit
* Provide excellent customer service: welcoming & guiding customers through the store and the OMNI experience where available, supporting them with direct customer service.
* Willingness to engage and have conversations with customers to provide excellent service.
* Guide customers through our fashion trends, stories & products in all areas of the store.
* Ability to effectively promote and sell our products to customers.
* Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives.
* Represent yourself and the H&M brand positively during all customer interactions.
* Support with commercial or operational actions to reach sales targets with the store management team.
* Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers.
* Use your product & fashion knowledge to share relevant information with customers.
* Retain and share your service, fashion and store operations knowledge and skills with colleagues.
* Follow all procedures, routines, and legal requirements in all areas of the store.
* Give & receive feedback with your colleagues to learn, develop & support each other.
* Participate in relevant onboarding, introduction processes, trainings and courses for your role & future development.
* Complete full garment cycle from unpacking and refill to steaming and ensure good garment care.
* Operate fitting room and checkout areas according to best practice & processes.
* Contribute to a clean and tidy sales floor and back of house (including stockrooms).
* Support garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines.
* Ensure good stock levels with replenishment routines on the sales floor.
* Keep up with best practice for in-store OMNI Services & tech services/tools (Instore Care App, Click & Collect, Smart Store etc).
* Support with opening and closing of the store.
* Follow all H&S guidelines and legal requirements applicable to the role.
Qualifications
* Passionate about fashion and everything created in-store.
* Motivated by giving customers a great experience.
* Communicative, creative, curious, motivated, flexible, decisive and action-oriented.
* Enjoy working in a collaborative and dynamic environment.
* Has sales experience working in a dynamic and collaborative environment that can be applied to the role.
* Experience working with customer service in fashion, retail or other service-related industries.
Benefits
* We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
* We pride ourselves as a values‑driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
* You will have access to our Colleague Resource Groups (CRGs) for community and networking opportunities among colleagues.
* We are an inclusive company where you're encouraged to be yourself at work.
* You will have access to a large global talent community, where career growth and aspirations have no limits.
* We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, paid time off, including a community day to serve your local community.
* You will be able to express your personal style with our employee discount at H&M, Other Stories, and COS.
* H&M offers all employees a staff discount card, usable on all H&M Group brands in stores and online.
* All employees receive incentive program participation (HIP) and may read more on the H&M Incentive Program.
* Local markets offer different competitive perks and benefits that may differ by country and employment type.
EEO & Diversity Statement
* We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation, please contact us.
* All employees are supported with inclusive benefits and workplace culture to promote equality.
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