Our client is a well-established and growing organisation with offices located in Bicester. They have a new permanent or 12-month contract requirement in their business for a Customer Service Supervisor.
Reporting into the Sales Director, the key responsibilities will be to:
* Provide excellent customer service and support in relation to enquiries, and resolve customer queries quickly and effectively, while always maintaining a professional manner.
* Support with overseeing the day-to-day processes of the Customer Support team.
* Administration tasks such as welcoming visitors on site, being first point of contact for answering telephone calls, dealing with customer queries, non-delivery issues, customer collections, customer orders and confirming product availability.
* Demonstrate high-level data accuracy when preparing quotations, processing orders and dealing with invoices.
* Update and maintain accurate sales and customer records within Priority and HubSpot.
* Provide after-sales support, communicating important feedback from customers to the appropriate business development manager.
* Work with business development managers to provide customer support to grow sales and assist with continued business growth ambitions, process standing orders and provide monthly reporting.
* Liaise with other departments to ensure customer needs are met.
* Work closely with ERP Manager to assist with the implementation and continual development of the ERP system, supporting good data control and ensuring all team members are fully updated of any system changes. Understand the escalation process with Priority and provide team support when the ERP Manager is unavailable – ERP System Superuser.
* Have a clear understanding of the annual sales growth target, along with the business development manager’s individual targets.
* Ensure a basic knowledge about the manufacturing and supply of all company Products, and demonstrate a proactive nature to filling knowledge gaps.
Candidates that apply must have previous experience of working in a customer service and/or sales order processing role, ideally to a supervisory level. Excellent customer service and communication skills are essential, with both internal and external parties. You should have strong attention to detail, be able to multitask and work to deadlines, as well as be comfortable using numerous systems.
On offer is a competitive salary and good benefits such as 25 days holiday, EAP programme, and free onsite parking. The role will be based onsite.