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Hospitality Experience Leader (Hiring Immediately), Leeds, West Yorkshire
Client: wagamama
Location: Leeds, West Yorkshire, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 4
Posted: 08.05.2025
Expiry Date: 22.06.2025
Job Description:
General Manager | Full Time
At Wagamama, with over 165 restaurants, we celebrate individuality and diversity. We value personality over perfection — we call it "be you, be Wagamama." We are seeking a General Manager to lead our team and continue our mission to nourish from bowl to soul.
The Role:
As a General Manager, you will inspire your team to deliver exceptional guest experiences, uphold high standards, and drive restaurant performance. You will coach and develop your team to reach their full potential while achieving excellent results.
Key Responsibilities:
* Foster a positive and inclusive work culture through emotional intelligence, inspiration, and effective delegation. Provide training, coaching, and mentorship to develop emerging leaders.
* Ensure every guest interaction reflects exceptional service, supporting your team with the necessary skills and mindset.
* Manage financial aspects including budgeting, inventory, labour, and strategic marketing. Use data analysis to inform business decisions and promote continuous improvement.
* Recruit, onboard, and develop your team, encouraging personal and professional growth.
* Create an inclusive environment where team members feel respected and valued, enabling them to thrive in their roles and careers.
* Be a proactive problem solver, capable of quick decision-making and thinking on your feet.
We’d Love to Hear From You If You:
* Prioritize a positive, inclusive work environment and excel at inspiring and empowering your team.
* Are dedicated to delivering outstanding guest experiences.
* Possess strong financial acumen, including budgeting and data analysis.
* Focus on team building and development.
* Value creating an environment of respect and belonging.
* Are a forward-thinking problem solver.
What’s In It For You:
* Bonus scheme – up to £8,000 annually
* Access up to 30% of earnings before payday with Wagestream
* Private medical insurance
* Free food on shift and 50% discount outside of work
* Industry-leading family-friendly policies
* First access to new menus
* Wagamama parties with VIP guests
* Recognition through our nationwide recognition program
Additional benefits include pension scheme, holiday entitlement, training opportunities, cycle-to-work scheme, retail and leisure discounts, gym memberships, and long service awards.
Be You, Be Wagamama
Wagamama is proudly part of the Disability Confident scheme.
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