Location Hampstead, London
Hours 38.5 hours per week,19:00 - 07:00 on a 4 day on/4 day off rota
Package £28,000 per annum + enhanced benefits & rewards
Basis Permanent
About us
We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living. Our current portfolio has some 1100 homes across 40 communities and our developments are beautifully designed offering stunning community living.
We have an exciting new opportunity for a Night Concierge to join us at Fitzjohns Avenue, a boutique development of 29 luxury apartments designed exclusively for the over 55’s.
Designed by an award winning architect Fitzjohns Avenue also boasts Health Suite & Spa, club lounge and landscaped communal gardens and you’ll be part of a 24 hour concierge team.
About our role
As Night Concierge your focus will be the supervision of the development ensuring a harmonious ambience where everything is geared to meet the needs and aspirations of those who live there.
You will ensure we are fully compliant with everything relating to the health & safety of our development so we are looking for someone who ideally has buildings / property or facilities experience, as well as great face to face customer service skills with the ability to build strong relationships with our residents.
There is no such thing as a typical shift however you will lead on the following responsibilities
* Provide an exceptional level of customer service and be the first point of contact for our owners and tenants
* Carry out frequent building patrols whilst on duty, and record and report any issues in relation to the building and general standards
* Manage access and security, including monitoring entry points, checking visitor identification, and ensuring only authorised individuals access the building.
* Support with the day to day running of the development, liaising with our Onsite Management Team and contractors. This may extend to occasional decision-making and problem-solving in the absence of our onsite management team.
* Act as a first point of contact and handling residents’ inquiries, requests, and complaints promptly and professionally, escalating issues to appropriate departments when necessary
* Maintain accurate records and carry out a wide variety of administrative tasks, including daily operational diary management of the development
* Handling and management of deliveries, including receiving, signing for and managing packages, notifying residents and guests, and ensuring secure storage
* Where possible, assist with movement of luggage or other personalised items
* Assisting with administrative tasks, such as handling mail and messages for guests or residents
* Recommending transportation services based on resident preferences and requirements
* Keep communication friendly, open, timely and professional at all times
* Co-ordinate, instruct and allow access for services to the estate, such as refuse collection, deliveries, repairs and maintenance, utility companies
* Build lasting relationships with our homeowners and their families
Additional information
You will work on a rota basis of 4 days on, 4 days off with shifts between 19:00 - 07:00. There may be times where you are required to attend training or company related events at site and/or other locations during daytime hours.
About you
You will be highly professional and well presented, your flexible approach, warmth, and insight will enable you to build relationships with all of our residents and onsite team. You’ll come from a high quality / luxury environment and have exceptional people skills.
* Educated to GCSE standard grade C or above, or equivalent in Maths and English, or with hospitality / property related vocational qualifications
* Excellent communication skills, both verbal and written
* Strong IT skills are essential, knowledge of Google Workspace is an advantage
* Well presented and highly professional
* Flexible and well organised with the ability to use initiative and remain calm under pressure
* Ability to resolve queries and complaints effectively in a calm and professional manner
* Knowledge of the local area and events including but not limited to restaurants, theatre scene, parkland, clubs and societies will be highly advantageous
* Experience of facilities/property ideally with a knowledge of health & safety would be an advantage but isn't essential
* Experience of working a similar shift pattern is desirable but not essential
Please note this position is subject to an enhanced DBS check. For the wellbeing of our staff we will also carry out a night worker questionnaire and health screening.
What happens next
Although we embrace technology to support our recruitment process we value a human touch so a member of our hiring team will carefully consider your application.
If your profile demonstrates the skills and experience we are looking for we'll invite you to join us for a telephone screening providing you with an opportunity to discuss your profile in more detail, and for us to provide you with a more in-depth overview of the role you have applied for as well as answer any questions you have.
From there the process will be role specific, but will include an in-person stage and could include a short online assessment. Rest assured we'll keep you updated through the process and if at any stage you require any additional support, or have any questions please don't hesitate to contact us.
If you have the skills and experience we are looking for we'd love to hear from you!
As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and we do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.
As an equal opportunities employer, Pegasus Homes welcomes applications from all sectors of the community. In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply.
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