Engineering Support Officer required for a large business on Airport Road West Your new company A leading infrastructure organisation is seeking a Grid Control Officer to join their 24/7 operations team. This is a fantastic opportunity to work in a dynamic control room environment, supporting the safe and efficient operation of a critical utility network. Your new role As a Grid Control Officer, you will play a key role in monitoring and supporting the performance of a gas network. Working on a rotational shift pattern, you will respond to alarms, support emergency response procedures, and liaise with internal teams to ensure seamless operations. You will also assist with engineering support tasks, including asset maintenance, GIS updates, and data analysis. In this role you will be required to participate in a rota system to provide 24-7 cover, i.e. 3 x 12-hour day shifts (7am–7pm) followed by 4 days off, then 3 x 12-hour night shifts (7pm–7am) followed by 5 days off. This is an office-based role, and our client cannot offer hybrid or working-from-home options. Key responsibilities include: Monitoring network performance and responding to alarms Supporting emergency response and control room operations Assisting with the design and costing of network extension works Updating and maintaining GIS systems and databases Performing data analysis and producing reports Supporting asset maintenance and administrative tasks What you'll need to succeed Minimum of 5 GCSEs (or equivalent) including English and Maths at Grade C or above At least 1 year’s experience in an engineering, numerical, or customer-focused environment Strong IT skills, particularly in Excel, Access, and Outlook Excellent communication and problem-solving skills Ability to work independently and as part of a team Flexibility to work a 24/7 shift rota, including nights and weekends Desirable: A Level 5 qualification (e.g. HND, BTEC, Degree) in Engineering or a related field Experience with GIS, CAD, or network analysis tools What you'll get in return Great development and training opportunities 25% shift allowance Enhanced pension scheme Free life assurance Up to 32 annual leave days Free car parking Employee Assistance programme Volunteering opportunities Opportunity to work in a supportive and collaborative team. Career development and training opportunities. A role that has a real impact on the community. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4699723