Are you passionate about improving customer journeys and experiences? Do you thrive on turning complex business needs into actionable insights? If so, we want to hear from you!
We are looking for a Business Analyst to join our Customer Experience Team at RMG. This is a fantastic opportunity to play a key role in shaping how we understand and enhance the customer journey across our services.
Where will I be working?
You will be based at our offices in Northwich, CW9 7LN. This is a hybrid role consisting of 4 days per week in the office and 1 from home
What You'll Be Doing:
Collaborating with stakeholders to define and document business needs and scope.
Using a variety of techniques to elicit, analyse, and document requirements for large and complex change initiatives.
Mapping and analysing customer journeys to identify pain points and opportunities for improvement.
Leading change management activities and evaluating the impact of process improvements.
Supporting the delivery of customer-focused transformation projects using Agile methodologies.
What We're Looking For:
Proven experience as a Business Analyst focusing on customer journey and experience.
Strong stakeholder engagement and communication skills.
Proficiency in tools such as Power BI, Excel, JIRA, and UML.
Experience in the completion of UAT, UAT test scripts and User Stories
Experience in process transformation, data reporting, and Agile/Scrum or Kanban environments.
A valid driving licence is preferable, as our offices are not easily accessible via public transport.
Desirable:
Experience in a similar industry or business environment.
Knowledge of Salesforce
Bachelor's degree in a relevant field.
What does RMG have to offer you?
27 days holiday plus all Bank Holidays
Option to buy/sell up to 5 days annual leave each holiday year
Life Assurance Cover
Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
Sponsorship for study and professional qualifications (up to 4 study days)
Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
Places Gym membership - we offer free membership for all our Places Gyms. Places Gyms are located in: Chesterfield, Corby, Hinckley, Preston, Sheffield & Telford
As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!
What's next?
If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.
If you are a recruitment agency please note we operate a PSL and do not take cold calls
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.
We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.
By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.