Receptionist / Administrator Apprenticeship - Guildhall Surgery
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About
The Guildhall Surgery is a small rural General Practice with approximately 5,300 patients. We have 2 General Partners supported by a team of nursing and administrative staff. We treat patients for all aspects of general health care, including minor illness, long-term conditions, urgent on-the-day treatment, and minor surgery.
We operate under a General Medical Services Contract with a list size of about 5,400 patients. Located in the beautiful town of Clare, our small practice has a welcoming, family-like atmosphere. Our administrative team is supportive and friendly, and we are looking for someone to support both the Reception and Administrative teams.
Day-to-Day Duties:
* Answering calls from patients and signposting to appropriate clinicians.
* Processing clinical documentation received by post and electronically.
* Processing prescription requests and summarising patient records to ensure accuracy and tidiness.
* Scanning notes into patient records.
* Maintaining high standards of infection control procedures.
* Managing your workload and time effectively.
* Monitoring and processing surgery emails.
* Communicating with the admin and clinical teams.
Entry Requirements:
GCSE Maths and English at grades 4 or above.
Skills Required:
* Customer care skills
* Initiative
Training Provided:
The successful candidate will study the Customer Service Practitioner Level 2 Apprenticeship Standard qualification.
Additional Considerations:
You will be enrolled in the NHS Pension Scheme. The role involves the use of Display Screen Equipment for extended periods. A self-assessment will ensure a comfortable working environment. Occasionally, you may need to handle dissatisfied patients. The environment is busy and fast-paced.
Past apprentices have been offered permanent contracts upon completing their training.
Closing Date:
The closing date for applications is 31/07/2025.
West Suffolk College is an ambitious vocational and academic college, located in the heart of Bury St Edmunds, committed to providing outstanding education to all students.
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