Overview
We are looking for an enthusiastic and highly motivated Customer Service Specialist to work within our Lettings Department in Annesley. As a Customer Service Specialist, you will provide tenancy support services to branches, landlords and tenants.
Responsibilities
* Act as a central point of contact managing the effective resolution of queries from clients and staff
* Assisting customers with general tenancy queries
* Dealing promptly and courteously with communication with landlords, tenants, and internal partners
* Providing a first-class service to maximise customer retention
* Ensuring personal and team deadlines are met, service levels maintained and KPI2;s achieved
Skills and Experience
* Strong customer service skills and confident communicator
* Good team player
* Ability to stay calm under pressure
* Excellent negotiation and influencing skills
* Excellent planning and organisational skills
* Good analytical ability
Benefits
* Aviva Digicare + workplace / Car leasing and cycle to work scheme
* Colleague discount scheme / Perks at work / Gym discounts
* Life assurance / Workplace pension scheme
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