Business Systems Analyst - Insurance
Manchester - £45, % bonus
Hybrid
A growing operations and change team is seeking a Business Systems Analyst to support the delivery of system enhancements and change projects. This role will sit at the heart of service operations, ensuring critical insurance platforms are efficient, reliable and customer-focused. This role intends to fast track a candidate through the insurance operations industry into a customer centric highly transformative environment.
You'll work across business and IT, analysing requirements, testing new solutions, and making sure core systems run smoothly for customers and colleagues. This is a hands-on role where your ideas and problem-solving will directly improve how the business operates.
What you'll do
* Partner with operations and underwriting teams to gather and document system requirements
* Support system change projects through analysis, testing and issue resolution
* Run test cases, capture defects, and ensure fixes are delivered effectively
* Troubleshoot system issues and provide first-line support
* Document processes, risks, changes and user guidance
* Contribute to continuous improvement and operational change initiatives
What you'll need
* Insurance experience (underwriting, broking, claims or change - essential)
* 1-3 years in a business systems, analyst or change role
* Strong analytical and problem-solving skills
* Clear communicator, able to work with both business users and technical teams
* Familiarity with insurance platforms (Acturis, Guidewire, Duck Creek, Open GI etc.) desirable
Why this role?
You'll be joining a collaborative team that sits at the centre of insurance operations and customer change. For ambitious analysts, this is a genuine career step - a role that will develop you into a full Business Analyst while giving you direct impact on system and operational transformation.