About the Role
We now have an opportunity for a Maintenance Administrator to work primarily as part of the Maintenance team within the Installations & Facilities Management (IFM). The role is responsible for providing maintenance administration support, as well as utilising procedures and systems to provide reports / information to resolve problems and queries.
The key duties of the position include:
1. Provide general administrative support to the IFM maintenance team.
2. Control and operate helpdesk requests via SFM and log on to the Evolution system.
3. Co-ordinate and schedule remedial works with advice from Senior technicians and advise others on IFM routes for non-maintenance work (i.e. works requests / JIRA tickets).
4. Manage and raise sub-contractor orders, identify issues and ensure all appropriate paperwork is signed off and reports received.
5. Liaise with other Diamond technical staff, external contractors, and service engineers.
About You
You will have a competent understanding and use of Microsoft packages, along with relevant work experience within a customer facing or administration role. Be able to work on own initiative, with good organisational and communication skills.
Experience of collating information and knowledge of maintenance software systems is desirable.
Benefits
Diamond offers an exceptional benefits package to support staff in achieving a positive work/life balance. This includes 26 days annual leave plus Christmas closure, public holidays, 2 annual volunteering days and flexible working hours. We also offer an excellent defined benefit pension scheme. Staff also have access to a range of amenities on site including a nursery, cafes, a restaurant and sports and leisure facilities. A relocation allowance may also be available where applicable.