The Fellowship and Administration Officer is the main point of contact for Society Fellows, applicants and general enquiries. They administer and update records in the Society’s CRM database and undertake financial and general office administration. They also support the delivery of the Society’s annual programme of in-person, online and hybrid events.
Main Responsibilities
* Acts as the main point of contact for Society Fellows, prospective Fellows and general enquiries by telephone, email, letters and in person
* Assists with application, Fellowship and subscription queries and Fellowship applications and sends welcome packs to new Fellows
* Administers and updates database records and provides reports from the database (for example, mailing lists for sending biannual newsletters and other printed items to Fellows)
* Assists the Finance Manager with financial administration relating to Fellowship, including standing orders, credit notes, direct debits and Gift Aid, renewals and various mailings
* Assists Fellows with website login access and event bookings
* Monitors the Society’s main email inboxes, responding to queries or forwarding to other colleagues as appropriate
* Produces the monthly Fellows e-newsletter and additional e-mailings as required
* Undertakes general office administration, including meeting room bookings, booking accommodation for Trustees, printing meeting papers and mailings
* Supports with the operational delivery of Society events, including Eventbrite and survey-related tasks for Fellows-only events, liaising with speakers, arranging travel and accommodation, uploading recordings of Fellows-only events to YouTube, and attending and helping at events as required
* Contributes to internal quarterly reports
* Processes and posts merchandise orders