Job Description
About the role
We’re looking for an experienced and passionate Live-In Locality Manager to join CCH on a 9–12 month maternity cover contract, with the potential for the role to become permanent.
This is a key leadership role responsible for the smooth, effective, and compliant delivery of our Live-In Care service across your locality. You’ll manage and support Live-In Carers, build strong relationships with customers, and play a vital role in growing and retaining a high-quality service.
If you’re commercially aware, values-driven, and passionate about delivering outstanding care, we’d love to hear from you.
Key responsibilities
* Lead and manage the day-to-day delivery of the Live-In Care service within your region
* Manage a caseload of customers, ensuring excellent communication, quality, and service standards
* Recruit, support, coach, and develop Live-In care professionals to deliver outstanding care
* Plan and attend regular customer and care professional visits
* Drive service growth, customer retention, and new business conversion in line with KPIs
* Work closely with internal teams including Quality, HR and Business Development
* Ensure compliance with CQC standards, legislation, and internal policies
* Manage performance issues, employee relations matters, and customer concerns professionally and proactively
* Participate in regional on-call as required
Qualifications
What we’re looking for
* Proven experience in a management role within health or social care
* Strong leadership and people-management skills
* A passion for delivering high-quality, person-centred care
* Commercial awareness with the ability to manage performance and KPIs
* Excellent organisation, communication, and relationship-building skills
* Confidence managing compliance, safeguarding, and quality standards
* Ability to travel across the region independently
Additional Information
Why join CCH?
* Competitive salary of £38,426
* Opportunity to make a real impact in a senior, autonomous role
* Supportive leadership and collaborative working environment
* Potential for the role to become permanent
* The chance to be part of a values-led organisation committed to excellent care
If you’re driven, compassionate, and ready to lead a Live-In Care service to success, we’d love to hear from you.
Noble Live-In Care is part of the CCH Group, an equal opportunities employer