Key Responsibilities
Your key responsibilities as an Aftersales Manager will include:
* Managing and supporting the technical service department
* Conducting regular reviews of departmental performance
* Performing performance reviews and identifying training needs
* Implementing appropriate training and development plans
* Staying updated with technical information and communicating relevant updates to the team
* Recruiting departmental staff
* Contributing to the development of annual budgets
* Producing regular reports on departmental performance
* Monitoring and managing costs according to budgets
* Continuously improving customer care standards
* Monitoring and managing work in progress
* Controlling cash, trade, and warranty debtors
* Attending meetings and training sessions
About You
As an Aftersales Manager, you should ideally possess:
* The ability to lead, manage, and motivate your team to maximize profit opportunities while delivering exceptional customer service
* A stable and proven track record in managing an Aftersales department with demonstrable profitable results
* A full clean driving license
What's in it for you?
We offer a wide range of employee benefits, including:
* Access to our in-house training academy
* Opportunities for internal career progression across various brands and locations
* High street discounts
* Wellbeing portal
* Employee assistance programme
* Discounts on purchase, service, and parts
* Employee referral scheme
* Standard benefits such as pension, life assurance, holidays, and cycle-to-work scheme
Citygate is a successful, privately owned business with over twenty years of growth, employing 650 staff across multiple locations including London, Berkshire, Hertfordshire, and Buckinghamshire. We work with global brands such as Volkswagen, SEAT, CUPRA, ŠKODA, and Kia, providing excellent training and progression opportunities.
Why Citygate
Our vision is "to grow a business we are proud of through a commitment to excellence." We are welcoming, inclusive, and foster a positive working environment. We are ambitious and aim to lead in the transition to Electric Vehicles, offering our employees access to our award-winning learning programmes.
Role Overview
We seek an Aftersales Manager to oversee the Technical Service Department and collaborate closely with the Customer Service team to meet quality and customer care objectives.
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