Pay: £15.87 per hour, 40 hours a week, 5 days a week.
Location: Telford
Reports to: Operations Manager
Are you a proven hotel housekeeping leader who thrives on delivering excellence, inspiring teams, and exceeding client expectations?
They’re looking for a Head Housekeeper to Lead, Inspire & Deliver Excellence.
Key Responsibilities:
* Lead, motivate, and develop your team to achieve operational and client service excellence.
* Manage daily housekeeping operations, including stock, linen, equipment, and workflows.
* Maintain health, safety, and compliance standards.
* Build and maintain strong relationships with clients.
* Monitor performance, manage budgets, and optimize cost efficiencies.
* Recruit, train, and coach team members, recognising and developing talent.
* Conduct regular room inspections to maintain quality and ensure continuous improvement.
* Support business development by providing site expertise, attending meetings, and preparing reports.
Requirements:
* Proven experience as a Head Housekeeper, Deputy Head, or Senior Supervisor in a hotel environment.
* Strong leadership skills with experience in managing and developing teams.
* Excellent communication, interpersonal, and IT skills.
* Ability to manage budgets, KPIs, and operational performance.
* High awareness of Health & Safety regulations and compliance requirements.
* Problem‑solving and conflict resolution skills, with diplomacy and tact.
* Ability to work under pressure, adapt to change, and maintain a sense of humour.
Desirable:
* Familiarity with HR practices, recruitment, and workforce planning.
* Knowledge of housekeeping software or operational management tools.
* Flexibility to support other sites on an ad‑hoc basis.
Behaviours They Value:
* Honesty, integrity, and reliability.
* Commitment to company values and culture.
* Coaching mindset with focus on continuous improvement.
* Strong team player who listens, inspires, and leads by example.
Why You’ll Love Working with Them:
* Opportunities for professional development and career growth.
* Make a tangible impact on service quality, client satisfaction, and team culture.
* Private medical insurance
* Full training and ongoing support.
* Access to early wage withdrawal (portion of earnings).
* Wellbeing support and confidential mental health assistance.
* 5.6 weeks’ holiday (pro rata).
* Workplace pension scheme (subject to eligibility).
* Life insurance after a qualifying period.
Benefits:
* Company pension
* Private medical Insurance
* Employee discount
* Health & wellbeing programme
* Life insurance
* On-site parking
You may have experience of the following: Head Housekeeper, Housekeeping Manager, Senior Housekeeper, Assistant or Deputy Head Housekeeper, Hotel Operations Manager, Hospitality Services Manager, Cleaning Operations Manager, Facilities Housekeeping Manager, Accommodation Manager, or Domestic Services Manager.
REF-228 475
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