Customer Service Administrator
£24,500pa, NN17 4AN, 33 days leave, 9am - 5pm M-F, Healthcare, Life Insurance, Parking, Training, Permanent, Immediate Start
Due to continued success and career progression, a head office location of a niche specialist machinery supplier has an exciting opportunity for a Customer Service Administrator to join them. You will provide administration support to customers and field based colleagues:
* Taking incoming calls and emails from customers and team of engineers and managing their queries, making regular outbound contact with customers to confirm time-scales
* Preparing and distributing quotations to customers, processing confirmed visits
* Scheduling preventative maintenance site visits, ensuring all parts itinerary is present prior to visit, ordering parts from supplier when required
* Liaising with field team daily, update jobs on CRM system, liaising with other teams including workshop when required
* Compiling information for reports for senior management
* All administration duties related to the role, providing adhoc administration support to other areas of the business when required
We would expect the successful Customer Service Administrator to be able t demonstrate a good working knowledge of databases/CRM systems and Microsoft office including Excel, be an excellent communicator and have a frien...