Responsibilities
* Provide first‑class customer service.
* Prepare hire contracts, quotations and other necessary correspondence.
* Handle and record customer enquiries and source new business.
* Follow up on quotations and enquiries.
* Prepare accurate weekly and monthly reports.
* Maintain accurate and up‑to‑date records.
Qualifications
* Excellent written and verbal communication skills.
* Strong attention to detail.
* Ability to multi‑task and prioritise a busy workload.
* Numerate.
* IT literate, particularly in Microsoft Office (Excel, Word and Outlook).
* Experience as a Hire Controller or similar in the hire industry is a distinct advantage.
* Enthusiastic team player who engages colleagues and willingly shares knowledge and information.
* Motivated self‑starter.
* Thorough, methodical approach.
* Displays integrity in all interactions.
* Ability to work effectively under pressure.
* Proactive.
* Expert time manager.
* Highly professional with a positive attitude.
Benefits
* Competitive salary and bonus scheme.
* Generous holiday allowance (rising with service).
* Option to sell or carry over up to five days holiday.
* Christmas shutdown.
* Early finish Friday.
* Group pension scheme.
* Annual salary review – takes place each January.
* Long‑service awards.
* Employee of the month awards.
* Customer service awards.
* Life assurance.
* Personal accident insurance.
* Free on‑site parking.
* Employee assistance programme.
* Training and progression opportunities.
* Family‑run and well‑established, secure company (trading over 90 years).
* Open‑door policy.
* Employee referral scheme.
* Benefits scheme – discounted retailers such as money‑off Apple, Virgin Atlantic holidays, Currys, Argos, Tesco and restaurants (Harvester, Miller & Carter, Nando’s etc.).
* Corporate eyecare scheme through Specsavers.
* Ideas portal (message the CEO) and awards for implemented suggestions.
* Cycle to work scheme.
* Annual paid volunteering day.
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