Head of Account Management
Location: Remote + 1 Day per week (Thursdays) in London Office (Storey Club, Paddington)
Employment Type: Full:time
Salary: GBP 40k : GBP 50k (Uncapped Commission OTE GBP 65K)
About Our Client : Circl
Circl is redefining leadership for a modern, inclusive world. Their award:winning Leadership Development Programme pairs business professionals with young Future Leaders (18 : 24, from underrepresented backgrounds) to build coaching skills and create a more diverse leadership pipeline.
Theyve supported 5,000+ young people and professionals across 200+ organisations in 57 countries, working with clients including Google, McKinsey, Barclays, Uber, Meta, PepsiCo, VMO2 and eBay. After their most successful year yet, theyre ready to grow their impact even further.
The Opportunity
Theyre looking for a strategic, results:driven leader to join Circl as Head of Account Management. In this role, youll lead a core part of the business, owning revenue growth from existing accounts and setting the vision, strategy and goals for the team to deliver measurable outcomes.
Reporting to the Director of Operations, youll manage a team of two and drive renewals, upsells and cross:sells across their client base. Youll also personally manage key strategic accounts, deepen long:term relationships and ensure clients gain maximum value from their programmes.
This role gives you the autonomy to shape team strategy, improve processes and lead initiatives that drive meaningful commercial and organisational impact. As part of the Leadership Team, youll play a key role in shaping Circls future and supporting the next stage of their growth.
What Youll Do
1. Revenue and Account Strategy:
* Own strategy for renewals, upsells and cross:sells across all existing accounts.
* Set team goals, track performance and ensure revenue targets are met.
* Align account strategy with wider business priorities.
2. Team Leadership:
* Line:manage and coach a team of two.
* Support recruitment, onboarding and team development as they scale.
* Build a culture of high performance, learning and accountability.
3. Strategic Client Management:
* Lead relationships with key strategic clients, overseeing complex renewals and initiatives.
* Identify opportunities for account expansion and deeper engagement.
* Ensure programmes run smoothly and deliver measurable impact.
4. Strategic and Operational Leadership:
* Partner with internal teams to align client needs with programme strategy.
* Lead initiatives to improve processes, embed best practice and increase efficiency.
* Contribute to Circls long:term programme and client engagement strategy.
What Success Looks Like:
* Revenue Growth: Existing accounts exceed targets; Strategic accounts expand.
* Client Satisfaction: Clients remain engaged, delighted and long:term partners.
* Team Excellence: Your team consistently performs, grows and meets goals.
* Operational Impact: You improve processes, systems and cross:team effectiveness.
* Leadership Influence: You help shape Circls programmes and strategic direction.
The Ideal Candidate
Must:Haves:
* 5+ years experience managing client accounts or leading an account management team.
* Proven success driving renewals, upsells and cross:sells with major clients.
* Strong people leader with experience coaching teams and driving performance.
* Ability to balance strategic thinking with hands:on delivery.
* Excellent communication and relationship:building skills.
* Experience defining KPIs, setting goals and tracking progress.
* Alignment with Circls mission and passion for social impact.
Nice:to:Haves:
* Experience in coaching, leadership development or programme delivery.
* Background in start:ups or scale:ups.
* Knowledge of professional development or learning initiatives.