Description
Summary
Purpose:
As the Senior Network Engineer within the Enterprise Technology department under CSO, your role is responsible for monitoring, analysing and maintaining network performance. Using your knowledge and experience you will make recommendations for driving continuous improvement.
You will contribute to the reliability and efficiency of our network services, which directly impacts the productivity and digital employee experience (DEX) of AQA's colleagues.
Involved in the design of new products and services to manage the impact on capacity, ensuring availability of existing and new services.
Your time will be shared between BAU and project activities to continually evolve the networks.Landscape:
Reporting to the Infrastructure and Cloud Operations Manager, who in turn reports into the Head of Enterprise Services, within the Enterprise Technology Directorate.
The role will ensure enterprise scale network operates effectively and complies to security standards.
The role involves working closely with other technology teams, specifically other members of the Infrastructure and Cloud Operations team, colleagues in the EUC team, and suppliers to optimise network configurations and troubleshoot performance issues.
The role involves you being proactive and working closely with other Enterprise and Assessment Technology teams and project managers in the design and delivery of new products and services that may change network capacity to ensure the availability of applications and services.
Aligned and operating to industry standard frameworks and good practice including ITIL.
As a security focussed organisation, you will have a good understanding and be able to apply your knowledge of ISO/IEC27001, Cyber Essentials Plus and NCSC guidance to deliver secure, efficient and compliant services enabling ongoing alignment and certification.
Enterprise Technology consists of the following functions:
• Service Delivery
• Enterprise IT Services
• Enterprise Applications
• Enterprise Architecture
• Security, Risk & Data Protection
This role will be required to demonstrate a technical proficiency, strong customer focus, professionalism, flexibility and commitment to delivery of exceptional service outcomes.
Activities:
Investigate assigned 3rd line Incidents resolving within SLA, communicating progress throughout. Liaising with Enterprise Technology colleagues, suppliers and 3rd party information sources as required to achieve resolution
Providing technical support for complex network performance and connectivity issues
Design, implement and maintain systems and network monitoring and reporting
Configure and maintain effective monitoring processes to identify events/incidents and ensure timely resolution and/or make proposals for improvements
Design alerting to trigger events when network activity is exceptional / abnormal
Work with suppliers to optimise network services and support the management of suppliers
Document policies, troubleshooting guides and lead on the creation of standard operating procedures related to network performance monitoring
Participate in the planning and implementation of network performance enhancements
Support the creation of KPI’s and measurement for Infrastructure and Cloud services
The role involves working closely with other technology teams, specifically other members of the Infrastructure and Cloud Operations team, colleagues in the EUC team, and suppliers to optimise network configurations and troubleshoot performance issues
The role involves you being proactive and working closely with other Enterprise and Assessment Technology teams and project managers in the design and delivery of new products and services that may change network capacity to ensure the availability of applications and services
Contribute ideas for continuous improvement that enhance colleague experience, security, supportability that will influence the Infrastructure and Cloud roadmap
Contribute to the safe introduction of new technologies into service that impact network capacity
To be successful in this role, you will need to know:
Technical proficiency in networking protocols (TCP/IP, UDP, HTTP, SNMP, etc.), network performance metrics: latency, jitter, packet loss, throughput, bandwidth utilisation
Familiarity with Quality of Service (QoS) concepts
Familiarity with network devices like routers, switches, firewalls, and load balancers
A good knowledge of Knowledge of network architectures (LAN, WAN, WLAN, SD-WAN).
Comprehensive knowledge of tools for diagnosing network performance issues (e.g., traceroute, ping, Wireshark)
Proficiency with network performance monitoring (NPM) tools: SolarWinds, Nagios, PRTG, Cisco Prime, NetFlow Analyzer, etc. Cloud-native tools like AWS CloudWatch or Azure Monitor.
Understanding of application performance monitoring (APM) tools.
Excellent problem-solving skills with the capacity to handle and resolve escalated support tickets for complex issues providing timely resolution
Effective troubleshooting of issues at all layers of the OSI model.
Good knowledge of and the ability to apply ITIL, ISO/IEC27001, Cyber Essentials Plus and COBIT standards and frameworks into the delivery of the EUC service
Provide excellent customer service
Be collaborative and build strong relationships with stakeholders and departments across AQA
Exercise substantial personal responsibility and autonomy. Use substantial discretion in identifying and responding to complex issues and assignments as they relate to the deliverable/scope of work
Plan, schedule and monitor work to meet given objectives and processes to time and quality targets
Make decisions which influence the success of projects and team objectives, demonstrate an awareness of risk and takes an analytical approach to work
Communicate fluently, orally and in writing, and can present complex information to both technical and non-technical audiences when engaging with colleagues, users/customers, suppliers and partners.
Security, privacy and ethics — fully understands the importance and application to own work and the operation of the organisation. Engages or works with specialists as necessary
Adherence to AQA values such as having a step-up mindset, making pragmatic decisions, and delivering at pace
Take responsibility for own personal professional development
Rapidly absorbs and critically assesses new information and applies it effectively
Ideally hold professional certifications relevant to the role
ITIL Foundation
CompTia Network +
CCNA/CCNP (Cisco Certified Network Associate/Professional)
Wireshark Certified Network Analyst (WCNA).
There may be a requirement to provide out of hours support on a rota basis