Job Description
A Configuration Scheduler/Administrator is needed to support a leading technology-communication provider.
Are you ready for your next professional adventure?
Your new role
We have an opportunity for a Configuration Scheduler/Administrator to join our client’s team in Hatfield within Logistics Technical Services. This is a great opportunity in a company that offers an excellent working environment. You will be responsible for batching orders, processing failures, and meeting tight customer deadlines. The ability to work under pressure and react to ever changing demands is a must. The successful candidate must be self-motivated and a confident decision maker, ideally with experience within a similar environment. You will also be expected to work with people at different levels including management, to identify and implement process improvements through Configuration.
Contract: 5 months+
* Location: Hatfield AL109TW
* Rate: £17 per hour through umbrella company/ £13 through PAYE
Main Responsibilities
* Daily batching activity according to priority
* Daily workflow planning
* Liaise with internal and external customers as required by telephone and email.
* Liaise and work with other departments to deliver projects as required
* Provide cover for other team members within Configuration
* Meeting SLA
* Escalating when required
* Process and Manage Configuration Failures
* Customer Satisfaction
* First point of escalation for queries from ISP, other LTS teams and internal customers
* Ensure customer satisfaction by communication and resolution of all issues
* Ensure complaints related to Configuration issues are resolved in a fair and satisfactory manner and escalate to Config Management if required.
The Ideal Candidate
* Educated to GCSE level in English and Math's or equivalent
* Team player who integrates easily and communicates positively
* Committed to share knowledge / information / experiences
* Communication and interpersonal skills including listening, building rapport, establishing empathy and demonstrating awareness of internal and external issues in a calm and polite manner.
* Ability to work under pressure and to tight deadlines and apply existing knowledge to unknown areas
* Excellent organizational and administrative skills
* Effective Planning and Organizational skills
* Fair and equitable decision making
* Flexible and adaptable – excited by new ideas and/or technology and willing to pick up and work with new initiatives no matter how unfamiliar
* Computer literate with good knowledge of all MS Office applications
Desirable
* A basic level of technical knowledge / experience.
* Proven workflow management skills within IT environment
* Excellent problem-solving skills and Root cause analysis
* Ability to develop relationships with ISP's
* Excellent People skills and a desire to develop those around you
* Ability to communicate at all levels
What you need to do now
Our client is looking to interview immediately, so apply today or call us on 0116 2615000 to speak with one of our Talent Acquisition Specialists!
If this role does not meet your requirements but you know of someone else who would be interested, please send my details across to them.