Pay: From £12.60 per hour
Job Role: Account Manager
Work Location: In person
Job Types: Full-time
Expected hours: 40 per week
Job Overview
As an Account Manager, you will play a vital role in supporting the growth and success of the company. Your primary responsibility is to assist the Customer Success Manager in managing client accounts, assigning shifts to support care homes with temporary staffing needs, accommodating shift changes, and maintaining strong relationships. You will coordinate various activities to ensure client satisfaction, driving both revenue generation and market presence.
Why Join Us?
At Staffscanner, we care about making a difference. Our team are experts in the healthcare sector because we come from it. We recognize the qualities that make an outstanding candidate and employee. We welcome individuals who are compassionate and motivated to create a positive impact. We take pride in owning our roles, continually striving for improvement, and maintaining consistency in all that we do.
Key Responsibilities?
* Maintain sales within key accounts by building relationships with Home Manager’s and any relevant parties responsible for agency staffing provisions.
* Manage any candidate cancellations ensuring that every effort is made to achieve recovery, updating the client throughout the process.
* Identify new sales opportunities with current or prospective clients and maintaining a high level of customer satisfaction.
* Support clients through any challenges and developing account plans to support and improve the service.
* Report immediately to the Call Centre Manager/Head of Operations, any significant changes in shift requirements relating to their client list. (i.e. using other agencies, training requirements, change of ownership, potential new clients).
* Manage shift fulfilment and wherever necessary the assignment of staff through the platform.
* Conduct check-in calls with Care Service Providers and Healthcare Professionals as per agreed Key Performance Indicators (KPI’s) set out by the Call Centre Manager.
* Manage compliance forms for all external vendor sites, ensuring staff are proposed to any vacancies in a timely manner.
* Build effective relationships with candidates and clients alike, ensuring a high level of professionalism at all times.
* Identify and pursue any opportunities to increase overall sales potential within the set geographical area.
* Respond to emails.
* Upkeep of reporting information.
* Work with other Account Managers to provide any necessary support and to maximise opportunities for cover across the UK.
* Communicate any changes within their region to the Call Centre Manager on a weekly basis.
* Co-ordinate block booking of flexible workforces where necessary.
* Liaise with current clients weekly, ensuring all flexible staffing requirements are met.
* Gain feedback from clients regarding candidate performance and input ratings on the platform to support any feedback received.
* Take action to address any risk to minimum staffing levels in accordance with agreed protocols.
Your contribution will be essential in driving the company's success by efficiently managing client accounts, assigning shifts to support care homes in need of temporary staffing, accommodating any shift changes, and maintaining strong relationships with our clients.
Account Managers are rewarded for their dedication to ensuring that client needs are met promptly, and for fostering long-term, successful partnerships with care homes.
Experience / Qualifications:
Essential:
* Proven experience in Account management, Customer Service, or relates roles.
* Demonstrates experience of achieving deadlines / KPI's.
* Excellent communication and interpersonal skills,
* Ability to maintain strong relationships.
* Strong organizational skills.
* Strong customer focus.
* Experience in handling difficult situations and supporting team members in doing so.
Desirable:
* Familiarity with CRMs/relevant software.
* Degree level qualification.
Additional pay:
* Quarterly Bonus
Benefits:
* Company pension
* Health & wellbeing programme
* On-site parking
* Private medical insurance
Education:
* A-Level or equivalent (preferred)
Experience:
* Account management: 1 year (preferred)
Schedule:
* Monday to Friday
* Overtime
* Weekend availability