Job Title - Assistant Event Sales Team Manager
Department - Sales
Contract Type – Permanent – Full Time
Rate of Pay - £33,000 per annum
Location - Celtic Manor Resort, Newport, NP18 1HQ
Role Overview
We areseeking a detail‑driven, client‑focused Assistant Sales Team Manager to support our hotel’s Event Sales team daily. In this role, you will ensureour Event Sales Executives deliver exceptional service, consistent highstandards, and accurate proposals for meetings, conferences, weddings, andsocial events. You will be the key driver of quality, efficiency, and smoothcommunication across the sales function - helping protect our hotel’sreputation for excellence at every stage of the client journey.
Key Responsibilities
* Act as the first point of contact for Event Sales Executives needing support with enquiries, proposals, site visits or HR related queries.
* Assist with monitoring incoming leads, enquiry responses, and daily priorities to ensure timely follow-up and smooth workflow.
* Provide real‑time coaching and mentoring during busy periods or complex client scenarios - without the need for formal people management responsibilities.
* Review and quality‑check all event proposals, contracts, and Banqueting Event Orders (BEOs) for accuracy, clarity, and brand alignment.
* Ensure all client communication meets hotel standards for tone, professionalism, and guest service excellence.
* Conduct regular checks on response times to enquiries, accuracy of pricing, packages, revenues and availability, CRM data completeness and accuracy.
* Identify gaps in process or training and plan sessions to close the gaps to ensure a well‑trained team.
* Ensure all confirmed bookings are seamlessly handed over to operational teams, event planners and event managers.
* Support new starter training on hotel systems, packages, event processes, and service standards.
* Help refine processes to improve speed, accuracy, and client experience.
* Step in to assist with high‑profile event site visits.
* Maintain strong relationships with repeat bookers, corporate clients, wedding couples, and agency partners.
* Champion our hotel’s brand values in every interaction, ensuring every guest receives a consistent and memorable experience.
Skills & Experience
* Experience in hotel event sales, or a similar hospitality-focused sales role.
* High attention to detail with a strong commitment to maintaining brand standards.
* Confident communicator comfortable guiding a team without full managerial responsibilities.
* Strong organisational skills with the ability to balance competing deadlines.
* Proficient in hotel CRM systems, PMS, and event management tools (e.g., Opera, Delphi, PMS equivalents).
What You’ll Bring
* A passion for hospitality and delivering exceptional guest experiences.
* A natural ability to maintain high standards and spot inconsistencies.
* A collaborative approach and supportive leadership style.
* A proactive mindset focused on accuracy, quality, and continuous improvement.
* A calm, positive manner in a fast‑paced hotel sales environment.
Be Recognised and Rewarded
* Access to career development training from day one
* Discounts on food & beverage and hotel stays
* Discounted leisure membership
* Free GP virtual appointment service
* 24/7 wellbeing helpline
* NEST pension scheme
* Social Club
* Staff appreciation events
* Monthly and end‑of‑year awards
Grow with Us
* I am equipped, trained, and supported to do THE BEST JOB I CAN
* I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
* I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
* I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
* I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
* I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY
Recruitment Information
We reserve the right to close this vacancy yearly if we receive a high volume of suitable applications. Therefore, we encourage you to submit your application as soon as possible. In accordance with UK immigration legislation, all applicants must have the legal right to live and work in the United Kingdom. Successful candidates will be required to provide original documentation to verify their eligibility to work in the UK prior to employment, in line with Home Office guidance.
The Celtic Collection is committed to being an equal opportunities employer. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation. We strive to ensure a fair and inclusive recruitment process for all candidates.
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